Service Desk engineer
4 days ago
SERVICE DESK ENGINEER
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of the BEST among BPO companies worldwide.
WHAT IS A SERVICE DESK ENGINEER?
Our awesome client, a company based in Australia, is looking for a Service Desk Engineer to be part of their team.
Role Description and Responsibilities
We are looking for a competent help desk technician to provide fast and useful technical assistance to a diverse client portfolio, answering queries on basic technical issues and offering advice to solve them. You must have an understanding of multiple solutions such as Unified Communications, Network, Telephony, and Cloud with the ability to communicate effectively to understand the problem, troubleshoot, and articulate updates clearly to the business and the client through to resolution.
Your responsibilities will include:
- Assisting customers with routine IT issues; more complicated matters are escalated
- Serving as the first point of contact for customers seeking assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- Walking the customer through the problem-solving process
- Providing accurate information on products or services
- Recording events and problems and their resolution in logs
- Following up and updating customer status and information
- Passing on any feedback or suggestions from customers to the appropriate internal team
- Identifying and suggesting possible improvements on procedures
Key requirements:
- Experience as a help desk technician or in another equivalent customer support role
- Knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications, and Cloud
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills, both written and verbal
- Customer-oriented, able to work autonomously and under pressure
About You:
- Client-focused with a commitment to excellent customer service
- Ability to work autonomously and as part of a team environment with strong communication and collaboration skills
- A strong sense of ownership, with the ability to communicate effectively with clients and internal staff across all aspects of the business
- Excellent time management skills, attention to detail, and process-oriented
-
IT Service Desk Manager
1 day ago
Manila, National Capital Region, Philippines Anthesis (Philippines) Inc. Full timeJob DescriptionAnthesis (Philippines) Inc. is seeking a skilled IT Service Desk Manager to lead our rapidly growing global IT team. This role requires strong leadership and management skills, as well as experience in managing international service desks.Key Responsibilities:Manage and improve the service desk for 1500+ end users globallyManage regional...
-
Service Desk Manager
5 days ago
Manila, National Capital Region, Philippines Capgemini Philippines Corp. Full timeCritical Role in Service Desk SupportWe are seeking a skilled Service Desk Manager to lead our service desk team at Capgemini Philippines Corp. As a Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the service desk, ensuring prompt and effective resolution of network incidents, and providing exceptional customer...
-
Service Desk Team Lead
5 days ago
Manila, National Capital Region, Philippines HedgeServ Full timeAbout the RoleThe Service Desk Team Lead is a vital position within HedgeServ's global engineering and operations functions. This role encompasses support, maintenance, and coordination of resources for both technical stacks and operational technologies that facilitate their management. The successful candidate will be a skilled technologist who can execute...
-
Service Desk
1 week ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...
-
IT Service Desk Lead
1 day ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeAbout the RoleThe IT Service Desk Lead will be responsible for managing the overall service desk operations, ensuring seamless interactions with customers and internal stakeholders.
-
IT Service Desk
4 days ago
Manila, National Capital Region, Philippines KMC Solutions Full timeIT SERVICE DESK - JAPANESE BILINGUAL PROFESSIONALJob Description:We are looking for a Japanese Bilingual Service Desk Agent to provide technical support and assistance to end-users. The role involves troubleshooting IT issues, handling service requests, and ensuring a high level of customer satisfaction while communicating effectively in Japanese.Key...
-
Service Desk Operations Lead
6 days ago
Manila, National Capital Region, Philippines HedgeServ Full timeAbout UsHedgeServ is seeking a Service Desk Operations Lead to support its global engineering and operations functions. This role involves providing technical assistance, coordinating resources, and ensuring the smooth operation of both the tech stack and operations technologies.A successful candidate will possess excellent communication skills, both verbal...
-
Specialist, Service Desk
3 days ago
Manila, National Capital Region, Philippines White & Case Full timeFirm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers and staff operating from more than 47 locations, working in...
-
Help Desk Engineer
5 days ago
Manila, National Capital Region, Philippines Outstaffer Full timeWe are looking for a Help Desk Engineer to join our team at Outstaffer.The ideal candidate will have experience in resolving technical issues, managing device configurations, and supporting the Equipment-as-a-Service (EaaS) program.Main Responsibilities:Ticket Resolution: Resolve technical issues, including hardware, software, and network-related problems,...
-
Service Desk Professional
5 days ago
Manila, National Capital Region, Philippines Avaloq Full timeAvaloq Manila, National Capital Region, PhilippinesService Desk ProfessionalGet AI-powered advice on this job and more exclusive features.Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an...
-
Service Desk Specialist
12 hours ago
Manila, National Capital Region, Philippines Jocson College Inc. Full timeResponsibilitiesJob Profile: Service Desk AnalystLocation: Manila, Philippines.Citizenship: Only Filipino citizens are eligible to apply.Minimum Qualifications:Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License...
-
Service Desk Operations Manager
4 days ago
Manila, National Capital Region, Philippines GROW Inc Full timeRole SummaryWe're seeking a highly motivated Service Desk Analyst to join our team. As a key member of our Service Desk team, you'll be responsible for defining and ensuring stakeholder issues are addressed.Key ResponsibilitiesYou'll analyze customer/stakeholder problems and requirements, providing first-line investigation and diagnosis.You'll work...
-
IT Service Desk
1 week ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeDirect Hiring: IT Service DeskSalary: up to 30,000Location: Sta Rosa LagunaSet up: Onsite reportingSchedule: Day shift, compress sched M-F Qualifications: -Graduate of any course, preferably IT-related courses or relevant qualifications.- Minimum of 2-4 years of service desk experience- With experience on Active Directory or user account management- With...
-
Service Desk Support Specialist
5 days ago
Manila, National Capital Region, Philippines Avaloq Full timeAbout AvaloqAvaloq is an industry-leading provider of wealth management technology and services for financial institutions worldwide. Our global footprint spans 12 countries, with a team of around 2,500 colleagues dedicated to delivering cutting-edge solutions.We are passionate about innovation and collaboration, driving the success of our clients through...
-
PH Service Desk Engineer
3 weeks ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeShift Schedule: Compressed workweek – 12 HR shift for 4 days.24/7 operations/shiftingMonthly total rate from PHP 23,000 – PHP 25,000Target start date: Mid-FebruaryRoles and Responsibilities • Provides first line support via different support channels - phone, chat and/or email. • Logs and manages Service Desk support tickets and requests for...
-
Service Desk Team Lead
5 days ago
Manila, National Capital Region, Philippines HedgeServ Full timeOverviewThe Service Desk Team Lead is a critical role in maintaining the HedgeServ global engineering and operations functions. This role includes the support, maintenance, and coordination of resources in support of both the tech stack and the operations technologies that facilitate their management. The position will reflect a combination of technology...
-
Technology Service Desk Professional
4 days ago
Manila, National Capital Region, Philippines Santa Isabel Full timeAbout Santa IsabelWe are a dynamic organization committed to delivering exceptional customer service. We are seeking a Technology Service Desk Professional to join our team.Key ResponsibilitiesProvide first-line technical support to customers via phone, email, and other communication channels.Identify and escalate complex problems to senior technicians or...
-
IT Service Desk Analyst
12 hours ago
Manila, National Capital Region, Philippines Jocson College Inc. Full timeResponsibilitiesJob Profile: Service Desk AnalystLocation: Manila, Philippines.Citizenship: Only Filipino citizens are eligible to apply.Work Experience: Any Fresher including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply.Job Description:Responsible for providing the first-line of...
-
IT Service Desk Analyst
12 hours ago
Manila, National Capital Region, Philippines Santaisabel Full timeResponsibilitiesJob Profile: Service Desk AnalystLocation: Manila, Philippines.Citizenship: Only Filipino citizens are eligible to apply.Work Experience: Any Fresher including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply.Job Description:Responsible for providing the first-line of...
-
Service Desk Technician
5 days ago
Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full timeWe are seeking a skilled Service Desk Technician to join our team at Nityo Infotech Services Philippines Inc. As an IT Service Desk/Technical Support Representative, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved promptly and efficiently.Responsibilities:Respond to client inquiries and...