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Technical Service Representative

1 week ago

Manila, National Capital Region, Philippines DOXA Talent Full time
About the Job

We are seeking an IT Service Desk Support professional to join our team at DOXA Talent. This role offers the opportunity to work with a variety of clients, address complex technical issues, and develop strong communication skills.

As a Level 1 technician, you will assist junior technicians, troubleshoot common technical issues, and work with Microsoft 365 applications. A Bachelor's degree in a related field is preferred, and CompTIA A+ and Network+ certifications are required. Minimum 2 years of experience in IT as a Service Desk/Help Desk Support is also expected.

  • Assist clients with technical issues, provide solutions, and ensure satisfaction.
  • Work collaboratively with the service delivery manager to resolve complex issues.
  • Develop and maintain knowledge of Microsoft 365 applications, Active Directory, and other relevant technologies.
  • Contribute to process improvements and mentoring junior technicians.

This role requires strong problem-solving skills, excellent communication, and the ability to work effectively in a fast-paced environment.