
Customer Care and Fulfillment Manager
4 weeks ago
- Lead premium customer experiences for a top-tier home appliance brand.
- Own fulfillment and impact service quality and customer satisfaction directly.
About Our Client
The hiring company is a well-established large organization within the appliances industry. This role offers the opportunity to elevate service quality, streamline fulfillment, and make a lasting impact on client satisfaction.
Job Description
- Lead and manage customer service and fulfillment teams to ensure a high standard of service delivery.
- Design and implement strategies to improve customer experience across all touchpoints.
- Oversee fulfillment processes to ensure timely and accurate delivery of products.
- Develop and monitor key performance indicators to track operational success.
- Collaborate with cross-functional teams to enhance customer satisfaction and resolve issues efficiently.
- Manage budgets and resources to optimize operational performance.
- Ensure compliance with company policies and regulatory requirements.
- Report on customer service and fulfillment metrics to senior management.
The Successful Applicant
- A strong background in customer service and fulfillment operations.
- A proven ability to lead teams and drive performance improvements.
- Excellent problem-solving and decision-making skills.
- A strategic mindset with attention to detail and a focus on customer satisfaction.
- Familiarity with fulfillment processes, KPIs, and operational metrics.
- Proficiency in relevant tools and technologies for managing customer and fulfillment systems.
- Exceptional communication and collaboration skills.
What's on Offer
- Competitive compensation and benefits package.
- Permanent position with opportunities for career growth.
- Engaging and supportive company culture.
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