
Fulfillment Specialist
3 days ago
This role is a unique blend of customer service and order fulfillment expertise.
About the Position:
The primary function of this position involves consistently performing core and general order fulfillment tasks, including entering orders for LexisNexis products and providing professional communication with internal and external customers.
Key Accountabilities:
- Assist with the processing of orders from initial review to invoicing. This includes basic order functions such as order review, account creation, order processing and account maintenance in accordance with established business rules.
- Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teams.
- Provide invoice copies, contracts, orders and other customer information from the Fulfillment systems to Sales and/or customer upon request.
- Support operation processes related to order processing, contract management and account maintenance task.
Requirements:
- Bachelor's degree holder or at least 2 years level in college (no back subjects/incomplete units).
- At least 2 years of experience in Back-office role (Order Fulfillment and Billing).
- Good written and verbal and interpersonal communication skills in English.
- Intermediate in using MS Office applications.
- CRM or Salesforce experience is a plus.
- Critical and analytical thinker.
- Knowledge on continuous improvement (project initiated, certification) or L6S principles.
- Has a team player mindset with innovative ideas and strong attention to detail.
- Work effectively in a team environment.
We are committed to fairness and accessibility in our hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form.
We do not request money or banking details from job applicants. Please be aware of potential scams.
We are an equal opportunity employer. Qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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