Technical Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱5,000 - ₱7,000
Job Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team.


Key Responsibilities:
  • Provide technical support and assistance to customers with software installation, integration, and implementation steps post-sale.
  • Offer frontline support for technical and customer inquiries related to payment processing, integrations, and technical issues.
  • Troubleshoot and resolve software issues related to our AR/AP platform, QuickBooks Desktop (QBD) and Online (QBO), NetSuite, Sage, and other ERP/accounting systems.
  • Assist merchants with resolving issues related to credit card processing, payout, and QuickBooks Payments.
  • Document and escalate bugs, product issues, and complex cases to the appropriate internal teams.
  • Maintain accurate case notes and provide regular updates to customers during issue resolution.
  • Educate users on best practices to reduce recurring issues and improve usage of the platform.

Requirements

At least 2 years of experience in a technical support or customer-facing role, preferably in SaaS or Fintech. QuickBooks Certification or QuickBooks ProAdvisor Certificate is required. Working knowledge of accounting software: QuickBooks, QuickBooks Payments, QBO, NetSuite, Sage, WBD, or similar. Familiarity with Payment gateways, merchant accounts, and the flow of funds. Ability to break down complex technical issues into understandable terms for non-technical users. Strong written and verbal communication skills. Experience using support ticket systems (Zoho, Zendesk, etc.). Bonus: Experience with ERP Implementation or Integrations.

  • Technical Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱216,000 - ₱324,000

    Job Opportunity: Technical Support SpecialistWe are seeking a skilled individual to fill the role of Technical Support Specialist. This position involves providing technical assistance to customers via various communication channels.Key Responsibilities:Offer technical support via phone, email, or chat platformsHandle customer inquiries in a professional and...

  • Technical Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱600,000 - ₱1,000,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and motivated technical support specialist to join our team.Key Responsibilities:Technical Issue Resolution:Troubleshoot complex technical issues related to cookie banners, privacy policies, and consent management implementations.Debug JavaScript implementations and API integrations to...

  • Technical Support Specialist

    4 weeks ago

    Cebu City, Central Visayas, Philippines Hornetsecurity Full time

    Are you passionate about technology and driven to combat cybercrime? Join Hornetsecurity, a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for dedicated Technical Support Specialists (m/f/d) to join our team and help us safeguard businesses...

  • Technical Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time

    We are seeking a skilled Technical Support Specialist to join our Frontline Services Team.The successful candidate will be responsible for providing exceptional customer service, responding to inbound customer inquiries via phone, email, and chat.Job Description:This role involves managing both routine and non-routine incidents, problems, and requests from...

  • A Proactive Technical Support Professional

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱120,000 - ₱250,000

    Technical Support SpecialistWe are seeking a skilled and proactive Technical Support Specialist to join our dynamic team in Cebu City. In this role, you will be the first point of contact for our clients, providing technical assistance, troubleshooting issues, and ensuring that our customers have a seamless experience with our products and...

  • Technical Support Representative

    3 weeks ago

    Cebu City, Central Visayas, Philippines VenturEd Solutions Full time

    Technical Support Representative (Software Applications)Technical Support Representative (Software Applications)Talent Acquisition Specialist | People OperationsFor more than 40 years, VenturEd Solutions has been supporting K-12 private and independent schools. We offer a comprehensive suite of software tools for admissions, enrollment, financial aid,...

  • Technical Support Specialist Tier II

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support to meet service level agreements. Responsibilities include troubleshooting and resolving hardware, software, application, network, user access, and related issues. The specialist interacts with network services, software systems engineering,...

  • Technical Support Specialist Tier II

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...

  • Advanced Technical Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱4,000 - ₱6,500

    Japanese-Speaking Technical Support RoleWe are seeking a skilled Japanese-speaking technical support professional to deliver exceptional customer service and resolve complex technical issues.About the position:Provide remote and real-time technical support to Japanese-speaking customers via phone, email, or remote support tools.Diagnose...

  • supervising technical education and skills development specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Technical Education and Skills Development Authority Full time

    SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALISTPOSITION: SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALISTITEM NUMBER: TESDAB-SVTESDS OFFICE: PROVINCIAL OFFICE – SIQUIJOR, TESDA REGION VIISALARY: SG-22 (Php74,836.00)PERA: Php 2,000.00THE HIREE WILL BE RESPONSIBLE FOR THE FOLLOWING:15 % - Plans, writes, validates...