Healthcare Support Specialist

2 weeks ago


Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱800,000
Job Title: Healthcare Support Specialist Pampanga Site

About the Job:
As a key member of our team, you will play a vital role in providing exceptional customer service to patients and healthcare providers. Your primary responsibility will be to assist with inquiries related to insurance coverage, medical claims, billing, appointments, and general healthcare support.

Key Responsibilities:
  • Handle inbound and outbound calls regarding healthcare services
  • Answer questions about benefits, claims, billing, or eligibility
  • Maintain patient confidentiality and comply with relevant standards
  • Provide accurate information in a professional and empathetic manner
  • Document all customer interactions properly
  • Evaluate complex issues and escalate them when necessary

Requirements:
To succeed in this role, you must have strong English communication skills, at least 6 months of BPO experience (healthcare experience is an asset), and a high school diploma or higher. You should also be willing to work onsite in Clark, Pampanga, and be adaptable to shifting schedules and holidays.

What We Offer:
In return for your hard work and dedication, we offer a comprehensive package that includes HMO on Day 1, paid training, government benefits (SSS, PhilHealth, Pag-IBIG), career advancement opportunities, and monthly performance bonuses.

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