PS Technical Consultant I

3 weeks ago

Cebu City, Central Visayas, Philippines NCR Voyix Full time
Overview

Join to apply for the PS Technical Consultant I role at NCR Voyix.

The Configuration Analyst is responsible for providing technical services and processes to meet client needs. The position involves daily interaction with clients and team members to execute service delivery and to address any issues and concerns.

About NCR Voyix

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Responsibilities
  • Fluent in English. Must be able to speak, read and write in English.
  • Additional languages beneficial; Spanish, Portuguese, French, Italian, and German
  • Must have IT experience in database management or similar IT job experience.
  • New hire will provide configuration services in multiple NCR software applications; Configuration Center, NCR Back Office, Aloha Online Ordering, Order Point, Vital Cast on Center and NBO for NCR's Aloha product suite, including Aloha Quick Service and Aloha Table Service.
  • The work hours after the completion of training will be assigned dependent on the client assignment. Shifts vary, and some begin at 4am local time.
  • Will execute configuration changes to Aloha products in response to new client promotions, pricing changes, or other updates that directly affect the in-store operation of the Point-of-Sale system.
  • Will execute configuration changes to software in response to a client's supply-chain or labor-management related updates.
  • Serve as subject matter expert to clients and team members with respect to their given Aloha solution, its configuration, and its implementation.
  • Troubleshoot issues that arise from clients and other team members and escalate appropriately.
  • Maintain responsibility for the execution of project plans.
  • Be able to work in a diverse team including individuals in other countries, of various technical and process skill levels.
  • Identify areas for internal process improvement.
  • Serve as a backfill for other team members during peak times or when staff availability is minimal.
  • Other job-related duties as assigned.
Qualifications
  • Fluent in English. Must be able to speak, read and write in English.
  • Additional languages beneficial; Spanish, Portuguese, French, Italian, and German
  • Must have IT experience in database management or similar IT job experience.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development
EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

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