
Technical Support Engineer Tier II
3 weeks ago
Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer satisfaction and product reliability.
Responsibilities- Address escalated technical issues from Tier I support, providing in-depth troubleshooting and resolution.
- Collaborate with engineering teams to identify, document, and resolve product defects.
- Conduct in-depth analysis and research on recurring customer issues to develop solutions and best practices.
- Provide training and support to Tier I engineers to enhance their technical capabilities.
- Maintain detailed records of issues, resolutions, and feedback in the support ticketing system.
- Assist in the creation and updating of technical documentation for customers and internal use.
- Stay abreast of product updates and industry changes to ensure support is relevant and effective.
- 2-4 years of experience in a technical support role, with a focus on troubleshooting complex issues.
- Strong knowledge of networking, operating systems, and hardware/software configurations.
- Strong Network experience.
- Strong troubleshooting background.
- Must have Captive Portal Experience and understand how it works.
- Must have experience in gateways and authentication.
- Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.
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Technical Support Specialist Tier II
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeThe Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...
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Tier 1 Technical Engineer
3 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeTier 1 Technical Engineer - NetStaff4Me is seeking a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. This role involves providing first-level technical support to clients, focusing on networking issues and solutions. You will troubleshoot and resolve client inquiries effectively using your technical...
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Tier 1Technical Support Engineer
4 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeTier 1Technical Support EngineerOverviewStaff4Me is seeking a motivated and friendly Tier 1 Technical Support Engineer to join our growing support team. In this role, you will serve as the initial contact for customers seeking assistance with our products and services.ResponsibilitiesCheck emails – respond to emails within 20 minutes.Set up follow ups for...
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Tier 1 Tech Engineer
3 weeks ago
Cebu City, Central Visayas, Philippines CallTek Full timeOverviewThe Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in...
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Tier 2 Technical Support Expert
2 weeks ago
Cebu City, Central Visayas, Philippines beBeeSpecialist Full time $68,080 - $68,640Advanced Technical Support SpecialistAbout the Role:This position is responsible for providing advanced technical support, escalated troubleshooting, and maintenance of operational continuity across systems, hardware, and software platforms.The successful candidate will work closely with Tier 1 support, system administrators, and other IT functions to ensure...
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Tier 1 Tech Engineer
3 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeAs a Tier 1 Tech Engineer at Staff4Me, you will serve as the initial point of contact for technical support, helping users to resolve issues efficiently and effectively. Your role will involve diagnosing problems, guiding customers through troubleshooting steps, and providing clear solutions to enhance user experience.ResponsibilitiesProvide outstanding...
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Network Operations Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱800,000 - ₱1,500,000The role of a Technical Support Specialist Tier II involves providing local and remote network support to meet service level agreements.They troubleshoot and resolve hardware, software, application, network, user access, and related issues on a daily basis.Key Responsibilities:Collaborate with staff, property management groups, ISPs, and other vendors to...
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Support Engineer
4 weeks ago
Cebu City, Central Visayas, Philippines group Full timeAre you someone who thrives in a fast-paced, customer-focused environment?Do you enjoy solving problems and making a real difference? is looking for motivated and customer-focused individuals to join our teamYour TasksTechnical Problem-Solving:Troubleshoot technical issues with cookie banners, privacy policies, and consent management implementationsDebug...
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Technical Systems Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines beBeeSystemAdministrator Full time $90,000 - $120,000Job TitleWe are seeking a highly skilled system administrator to fill this role.This is a technical position that requires advanced knowledge of systems and networks. The ideal candidate will have experience with Microsoft products, including Windows Server and Azure. They should also be familiar with Citrix environments and have expertise in Office...
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Support Engineer
2 days ago
Cebu City, Central Visayas, Philippines one Full time ₱900,000 - ₱1,200,000 per yearAre you someone who thrives in a fast-paced, customer-focused environment?Do you enjoy solving problems and making a real difference? is looking for motivated and customer-focused individuals to join our teamYour TasksTechnical Problem-SolvingTroubleshoot technical issues with cookie banners, privacy policies, and consent management implementationsDebug...