Technical Support Consultant

2 weeks ago

Cebu City, Central Visayas, Philippines SupportYourApp Full time $70,000 - $120,000 per year

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a
Technical Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure the resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client's products and services
  • Securely work with customers' sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior experience in tech support, desktop support, or a similar role is a must
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
  • Basic understanding of cybersecurity, working experience with ISP
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills

Will be a great plus:

  • Experience with Zendesk or similar CRM systems
  • Experience with engineers
  • Degree in computer science or information technology
  • Certification in Microsoft, Linux, or Cisco
  • Experience with remote desktop applications and help desk software

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English
, pointing out your outstanding skills

Visit our website:

DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

  • Technical Support Consultant

    4 days ago

    Cebu City, Central Visayas, Philippines SupportYourApp Full time $40,000 - $60,000 per year

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support Consultant

    4 days ago

    Cebu City, Central Visayas, Philippines SupportYourApp Full time $40,000 - $60,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Technical Support

    1 week ago

    Cebu City, Central Visayas, Philippines CodeLikeUs Technologies, Inc. Full time ₱250,000 - ₱450,000 per year

    Role DescriptionThis is a full-time on-site role for a Technical Support Specialist at CodeLikeUs Technologies, Inc. located in Cebu. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, resolving technical issues, and troubleshooting hardware problems. They will also collaborate with...

  • Product Support Consultant

    19 hours ago

    Cebu City, Central Visayas, Philippines SupportYourApp Full time $15,000 - $30,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Technical Support Engineer

    6 days ago

    Cebu City, Central Visayas, Philippines ABACODE Full time ₱800,000 - ₱1,200,000 per year

    Cebu City, Cebu, PhilippinesFull TimePhilippines - Information TechnologyMid LevelAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen...

  • Technical Support

    2 weeks ago

    Cebu City, Central Visayas, Philippines Primary Group of Builders Full time ₱600,000 - ₱1,200,000 per year

    Qualifications:Licensed Civil EngineerWith at least 2 years of experience as Project EngineerKnowledge in technical support within the construction role is an advantageCan start ASAP.Job Description:Provide technical guidance to resolve on-site issues related to materials, equipment, or processes.Monitor and troubleshoot construction technology tools and...

  • Technical Support

    4 days ago

    Cebu City, Central Visayas, Philippines Asurion Full time ₱250,000 - ₱500,000 per year

    The purpose of the role is to help Asurion's customers "stay connected" with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.Why Asurion? Next Level Pay: Earn...

  • Technical Support Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines Alliance Software Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Responsibilities:Team Management: Oversee and manage a diverse team of over 30 technical support professionals, ensuring effective collaboration between remote and onsite staff.Task Management: Monitor and manage day-to-day operations of the technical support team, ensuring timely resolution of issues and high-quality service delivery.Technical...

  • Technical Support Engineer

    18 hours ago

    Cebu City, Central Visayas, Philippines Asticom Technology Inc Full time ₱800,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:The IT Desktop Support Engineer is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. This role is crucial in ensuring the efficient operation of computer systems, resolving technical problems, and maintaining overall system performance across the...

  • Technical Support Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines The Methodical Group Full time ₱600,000 - ₱1,200,000 per year

    Technical Support SpecialistFully RemoteFull Time | Night Shift | ESTWe are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you'd thrive–we hope you'll join usAbout the Role:Our technical support team serves...