Technical Implementation Manager I

2 days ago

Cebu City, Central Visayas, Philippines J.P. Morgan Full time
Job Summary

As a Technical Implementation Manager within the Commercial and Investment Banking Payments Technology, Merchant Services team, you will be responsible for client consultation, managing integration projects, and contributing to special initiatives. You will serve as the primary contact for implementation matters, offering technical consultation and overseeing card transaction testing. Your role requires a thorough understanding of credit card processing platforms and meticulous attention to detail. Collaborating closely with clients to comprehend their business requirements and providing guidance on payment transactions will be a significant part of your role. Project timelines vary from 45 days to over 6 months.

Job Responsibilities
  • Act as the primary technical resource for client implementations for mid-sized merchants and third-party integrators.
  • Advise Chase clients on supported connectivity options, communication protocols, transaction record formats, and product functionality.
  • Complete integration testing requirements to ensure client software integration meets all product and service standards.
  • Analyze data transmitted to Chase test hosts or self-testing tools and communicate results to clients.
  • Manage issue diagnosis and fixes with clients in a timely and professional manner, including technical conference calls.
  • Serve as the key point of contact for successful product and service conversions from a technical perspective.
  • Mentor analysts and collaborate with employees on client integration projects.
  • Partner with sales consultants and subject matter experts on client calls requiring advanced technical consultation.
  • Handle highly complex integrations, including EMV certification with card brands.
Required Qualifications, Capabilities, and Skills
  • Minimum of 3 years of experience in a technical role within the credit card payment processing industry.
  • Minimum of 5 years of experience in technical roles such as networking, technical support, quality assurance, sales engineering, or business analysis.
  • Minimum 2 years diagnosing complex issues in applications, data messages, and network connectivity.
  • Minimum 1 year of connectivity knowledge (MPLS, VPN, Internet, Cloud) and protocol knowledge (TCP/IP, S-FTP, HTTPS).
  • Experience interpreting technical specifications and understanding transaction and file-based specifications.
  • Strong analytical skills and resourcefulness in client issue resolution.
  • Ability to work with low to moderate supervision, prioritize tasks, and handle escalated situations.
  • Professional demeanor and polished communication skills in fast-paced, high-pressure environments.
Preferred Qualifications, Capabilities, and Skills
  • High School Diploma or GED required; College Degree preferred.
  • Experience in the Point of Sale (POS) industry; familiarity with Chase Stratus and Tandem operating systems/applications is a plus.

#J-18808-Ljbffr

  • Implementation Specialist I

    7 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time $40,000 - $80,000 per year

    OverviewAnImplementation Specialist Iis accountable for setting up new clients, client properties and client property accounts for payments & insurance. The position also assists with the daily processing of customer maintenance requests. Accountable to ensure that the clients' payment & insurance system is setup properly and meet client expectations. An...

  • Associate Technical Account Manager I

    7 days ago

    Cebu City, Central Visayas, Philippines TrustArc Full time $40,000 - $80,000 per year

    About Us As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an...

  • Implementation Service Rep I

    1 week ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    OverviewThe Implementation Services Representative I is responsible for converting client data into RealPage products and systems. Using established procedures, the ISR I analyzes client data and takes the appropriate actions necessary to implement all requested products. This can include working with files in a variety of formats, including Excel, PDF, and...

  • Associate Technical Account Manager I

    1 week ago

    Cebu City, Central Visayas, Philippines TrustArc Full time

    About UsAs the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing...

  • Implementation Consultant I

    1 week ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    Join to apply for the Implementation Consultant I role at RealPage, Inc.OverviewAs an Implementation Consultant, you will be responsible for the onboarding experience for all Propertyware or Buildium's newest and existing customers, assisting with data import and account setup, add-on services setup and training, and education on how to use the software and...

  • Implement Analyst I

    1 week ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    OverviewThe Web Designer/Implementation Analyst provides subject matter expertise for assigned customer implementations, for one or more RealPage products (Websites). Provides product set-up guidance, manages customer deliverables and adheres to project timelines. Responsible for on-time implementations, website design, logo creation and backlog management...

  • Implement Analyst I

    7 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time $40,000 - $80,000 per year

    OverviewTheWeb Designer/Implementation Analystprovides subject matter expertise for assigned customer implementations, for one or more RealPage products (Websites). Provides product set-up guidance, manages customer deliverables and adheres to project timelines. Responsible for on-time implementations, website design, logo creation and backlog management for...

  • PS Technical Consultant I

    2 weeks ago

    Cebu City, Central Visayas, Philippines NCR Voyix Full time

    OverviewJoin to apply for the PS Technical Consultant I role at NCR Voyix.The Configuration Analyst is responsible for providing technical services and processes to meet client needs. The position involves daily interaction with clients and team members to execute service delivery and to address any issues and concerns.About NCR VoyixNCR VOYIX Corporation...

  • Implementation Cons I

    1 week ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    OverviewThe Implementation Consultant will act as the primary business consultant for concurrent sales and client engagements. This position brings to our implementation team multi-family housing industry experience and the in-depth product knowledge and project management skills necessary to ensure client satisfaction and success with RealPage software...

  • Implementation Consultant I

    7 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time $60,000 - $80,000 per year

    OverviewTheImplementation Consultantwill act as the primary business consultant for concurrent sales and client engagements. This position brings to our implementation team multi-family housing industry experience and the in-depth product knowledge and project management skills necessary to ensure client satisfaction and success with RealPage software...