Technical Implementation Manager I

4 weeks ago

Cebu City, Central Visayas, Philippines J.P. Morgan Full time
Job Summary

As a Technical Implementation Manager within the Commercial and Investment Banking Payments Technology, Merchant Services team, you will be responsible for client consultation, managing integration projects, and contributing to special initiatives. You will serve as the primary contact for implementation matters, offering technical consultation and overseeing card transaction testing. Your role requires a thorough understanding of credit card processing platforms and meticulous attention to detail. Collaborating closely with clients to comprehend their business requirements and providing guidance on payment transactions will be a significant part of your role. Project timelines vary from 45 days to over 6 months.

Job Responsibilities
  • Act as the primary technical resource for client implementations for mid-sized merchants and third-party integrators.
  • Advise Chase clients on supported connectivity options, communication protocols, transaction record formats, and product functionality.
  • Complete integration testing requirements to ensure client software integration meets all product and service standards.
  • Analyze data transmitted to Chase test hosts or self-testing tools and communicate results to clients.
  • Manage issue diagnosis and fixes with clients in a timely and professional manner, including technical conference calls.
  • Serve as the key point of contact for successful product and service conversions from a technical perspective.
  • Mentor analysts and collaborate with employees on client integration projects.
  • Partner with sales consultants and subject matter experts on client calls requiring advanced technical consultation.
  • Handle highly complex integrations, including EMV certification with card brands.
Required Qualifications, Capabilities, and Skills
  • Minimum of 3 years of experience in a technical role within the credit card payment processing industry.
  • Minimum of 5 years of experience in technical roles such as networking, technical support, quality assurance, sales engineering, or business analysis.
  • Minimum 2 years diagnosing complex issues in applications, data messages, and network connectivity.
  • Minimum 1 year of connectivity knowledge (MPLS, VPN, Internet, Cloud) and protocol knowledge (TCP/IP, S-FTP, HTTPS).
  • Experience interpreting technical specifications and understanding transaction and file-based specifications.
  • Strong analytical skills and resourcefulness in client issue resolution.
  • Ability to work with low to moderate supervision, prioritize tasks, and handle escalated situations.
  • Professional demeanor and polished communication skills in fast-paced, high-pressure environments.
Preferred Qualifications, Capabilities, and Skills
  • High School Diploma or GED required; College Degree preferred.
  • Experience in the Point of Sale (POS) industry; familiarity with Chase Stratus and Tandem operating systems/applications is a plus.

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