Accounts Receivable Specialist

Accounts Receivable Specialist - Order to Cash (O2C) Invoicing, AHS B2B AR role at Amazon

As an AR FinOps Specialist, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated — someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

• Full cycle of accounts receivable past due balances, including research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer's problems.
• Providing prompt, efficient, detailed, customer-oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.

• Graduate of a Bachelor's Degree.
• Prior experience of at least 5 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
• Knowledge on Outlook, Word and Excel or similar desktop applications.
• Impeccable communications skills – Written & Verbal
• Proficient in Microsoft Excel and Word.
• Flexible to work in shifting schedule.
• Exemplifies traits of being a team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
• Can work under pressure and with deadlines.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Has the ability to prioritize, multi-task and work with minimal supervision.
• Open to work with diverse teams with different cultures on a global team.

• Preferably a Bachelor's or Master's Degree in Finance/Accounting.
• Preferably working knowledge of Oracle Financials or other Finance ERP tools.
• Must have Accounts Receivable Collection background.
• Portfolio management of strategic customers is a plus.
• Excellent organizational and time-management skills.
• Knowledge of healthcare is preferred but not required.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - AOSP - Manila

Job ID: A3073748