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Accounts Receivable Specialist

2 weeks ago

Manila, National Capital Region, Philippines Amazon Full time $60,000 - $80,000 per year
DESCRIPTION

As an AR FinOps Specialist, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated — someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Subject Matter Expert (SME) in Order to Cash (O2C) with at least 5+ years Accounts Receivable & F&A experience in a large customer-oriented corporate environment, for Amazon Health Services.

Key job responsibilities

  • Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
  • Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
  • Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
  • Managing internal and external Accounts Receivable inquiries.
  • Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
  • Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
  • Understand the pain points of customers and solve our customer's problems.
  • Providing prompt, efficient, detailed, customer-oriented service to customers.
  • Escalating when appropriate to direct manager and/or senior leaders.
  • Keeping detailed notes, task creation and reminders in our collections tools.
  • Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
  • Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
  • Analyze trends and suggest process improvements.
  • Perform other projects and duties as required.
BASIC QUALIFICATIONS
  • Graduate of a Bachelors Degree.
  • Prior experience of at least 5 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
  • Knowledge on Outlook, Word and Excel or similar desktop applications.
  • Impecable Communications skills – Written & Verbal
  • Proficient in Microsoft Excel and Word.
  • Flexible to work in shifting schedule.
  • Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
  • Can work under pressure and with deadlines.
  • Excellent verbal and written communication skills, with a strong customer service focus.
  • Has the ability to prioritize, multi-task and work with minimal supervision.
  • A person who is open to work with diverse teams with different cultures on an global team.
PREFERRED QUALIFICATIONS
  • Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject.
  • Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
  • Must have Accounts Receivable Collection background.
  • Porfolio management of strategic customers is a plus.
  • Excellent organizational and time-management skills.
  • Knowledge of healthcare is preferred but not required.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.