Customer Care Specialist

2 days ago

Manila, National Capital Region, Philippines Vivid Full time
About Vivid

Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it's spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years. We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.

We are currently looking for Customer Support Specialists (f/m/d) to join our Team

What you will do
  • Answer customer requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
  • Be our customers' voice by sharing their feedback and reporting their issues
  • Collaborate with our different teams and have direct impact to improve our Product
  • Represent Vivid Money and build a trustful relationship with our customers
Requirements
  • Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
  • Exceptional problem-solving and decision-making skills
  • Good observational skills for process and product improvement
  • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
  • Capable of managing multiple tasks and thriving under pressure in a dynamic environment
  • Comprehensive knowledge of SME banking products, services, and processes
  • Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break
Benefits
  • Opportunity to participate in the creation of a new and innovative company
  • Great working atmosphere in a motivated and dynamic team
  • Opportunities to learn and grow together with the company

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