WFH - Customer Care Specialist

2 weeks ago

Manila, National Capital Region, Philippines Brunt Work Full time ₱250,000 - ₱500,000 per year

Overview

Join a rapidly growing, innovative company that's revolutionizing the way people engage with Bible studies and Christian literature. This dynamic e-commerce business creates, designs, and sells high-quality Bible study materials, combining deep spiritual insights with modern design and technology. With a passionate in-house team of writers, designers, and marketers, they're on a mission to make Bible study accessible, engaging, and impactful for a global audience. Their product offerings extend beyond traditional print materials to include digital resources and popular podcasts, catering to the diverse needs of today's Christian community.

Job Highlights

Role Name: Customer Care Specialist

Monthly Rate: PHP 30,000-34,000

Number of Paid Hours Per Week: 40 hours

Schedule:

  • Monday – Thursday: 4 PM to 1 AM EST (1-hour unpaid break)
  • Saturday: 8 AM to 5 PM EST (1-hour unpaid break)

    Training Schedule: First 2–4 weeks, 8 AM to 5 PM EST (1-hour unpaid break)

    Work Arrangement: Work from home

    Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an "Independent Contractor," the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

  • Provide warm, empathetic, and knowledgeable support to customers via email and live chat, addressing inquiries about Bible studies and Christian literature
  • Process and manage order modifications, cancellations, and shipping address changes with precision and care
  • Guide customers through website navigation, helping them find the right Bible study resources for their needs
  • Act as a liaison between customers and internal teams to swiftly resolve reported issues, including technical glitches and content queries
  • Handle shipping concerns with patience and efficiency, ensuring customers receive their materials in good condition
  • Offer expert assistance across e-commerce systems and podcast platforms
  • Contribute to continuous improvement of customer service processes by sharing insights and feedback
  • Maintain detailed and accurate records of all customer interactions for team coordination

Requirements

  • Previous customer service experience, preferably in e-commerce or religious goods sectors
  • Excellent written English communication skills, with the ability to convey complex information clearly
  • Strong problem-solving skills with a proactive approach to solutions
  • Proficiency with customer service software, e-commerce platforms, and basic admin tools
  • Ability to work independently and manage time effectively in a remote setting
  • Patience, empathy, and a genuine desire to support others in their spiritual journey
  • Flexibility to adapt to changing priorities and multitask efficiently
  • Basic understanding of podcast platforms and willingness to learn new technologies
  • Commitment to confidentiality and handling sensitive information with discretion

Independent Contractor Perks

  • With HMO Coverage for eligible locations
  • Permanent Work from Home
  • Immediate Hiring
  • Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork's Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

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