Client Success Manager
1 week ago
Swift-up Pasig, National Capital Region, Philippines
The Client Services Manager is responsible for managing and enhancing client relationships while ensuring the successful execution of revenue cycle processes. This role serves as a critical link between clients and internal teams to optimize revenue cycle performance, including patient billing, claims processing, and collections. The ideal candidate has a strong background in healthcare revenue cycle management and a proven ability to deliver exceptional client service.
Key Responsibilities
- Client Relationship Management
- Serve as the primary point of contact for clients on all revenue cycle-related matters.
- Build and maintain strong relationships with healthcare providers and stakeholders.
- Conduct regular client meetings to review performance metrics, address concerns, and identify opportunities for improvement.
- Revenue Cycle Operations
- Oversee end-to-end revenue cycle functions, including patient registration, billing, coding, claims submission, and accounts receivable.
- Collaborate with internal teams to resolve issues related to denials, underpayments, and claim rejections.
- Monitor and ensure compliance with payer guidelines, regulatory requirements, and organizational standards.
- Service Delivery and Performance Monitoring
- Track and report key performance indicators (KPIs) such as days in accounts receivable, denial rates, and collection efficiency.
- Identify trends and recommend strategies to enhance revenue cycle performance.
- Ensure timely delivery of services and resolution of client concerns.
- Process Improvement and Compliance
- Analyze revenue cycle workflows and recommend process improvements to maximize efficiency.
- Stay updated on industry best practices, payer policies, and regulatory changes (e.g., HIPAA, CMS).
- Provide training to staff and clients on revenue cycle processes and compliance requirements.
- Collaboration and Leadership
- Work closely with operations, billing, and IT teams to address client-specific needs.
- Act as a liaison between clients and internal departments to align services with client goals.
- Lead or contribute to projects aimed at enhancing service delivery and operational efficiency.
Entry level
Employment TypeFull-time
IndustriesHuman Resources Services
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