Customer Success Professional

3 days ago


Pasig, National Capital Region, Philippines Azeus Systems Limited Full time

Azeus Systems Limited is a leading provider of innovative solutions for boards and senior leadership teams.

We empower institutions across the globe to foster good governance through our award-winning platform, Azeus Convene.

The role of a Customer Success Specialist is crucial in ensuring the success of our customers.

As a key member of our team, you will be responsible for delivering engaging walk-through sessions to educate customers on how to get the most out of our platform.

You will assess the customer's current level of service and help them gain greater value from the solution.

Your primary goal will be to ensure that customers are getting the most out of their implementation of Convene.

You will engage regularly with existing customers via phone and email to understand their needs and provide support.

In addition, you will liaise with other internal teams to help resolve customer issues raised.

Key Responsibilities:
  • Become a trusted adviser to our clients by understanding their business goals and objectives.
  • Deliver tailored training sessions to help customers maximize the potential of our platform.
  • Monitor customer engagement behavior and adopt strategies to ensure retention.
  • Identify upsell/cross-sell/referral opportunities to drive growth and expansion.
  • Report potential risk accounts and manage the risk mitigation activities.
Qualifications:
  • Open to fresh graduates/entry-level candidates and those with at least 1 year of experience in sales, customer success, or account management.
  • SaaS background but any IT experience would be great.
  • Great command of the English language.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences.



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