Cruise Consultant, Inbound Sales

2 weeks ago

Makati City, National Capital Region, Philippines Royal Caribbean Group Full time
Overview

Direct message the job poster from Royal Caribbean Group

This position is part of a direct consumer outreach sales organization, where the sales agent serves as the first point of contact for guests calling into our contact center. The agent handles inbound calls to sell and service Silversea cruises and related shore side products and services to consumers, from initial contact through the guest sailing. Use the Silversea toll-free number to generate sales and foster long-term customer relationships through excellent service. Provide a personalized luxury customer service experience and collaborate with global sales and support teams to achieve customer satisfaction, revenue generation, and long-term sales goals in alignment with company values. Coordinate with management to ensure call volume is handled efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sell Silversea cruises and related shore side products and services using inbound consumer contacts.
  • Assess guest needs, identify suitable products, provide sales recommendations on all sales calls, and accurately create reservations.
  • Service existing reservations according to guest requests and existing business rules.
  • Meet assigned monthly, quarterly, and annual targets.
  • Manage a high-volume workload, meet goals, and optimize the selling process through a scripted sales process.
  • Communicate effectively with decision makers at all levels internally and externally.
  • Maximize opportunities to close sales; service existing bookings and upsell throughout the customer relationship.
  • Sell consultatively using active listening, and make recommendations to prospects and clients.
  • Quickly acquire new skills and multitask to achieve peak performance.
  • Capture pertinent information and payments during all guest interactions using company-supported tools and processes.
  • Provide information to maximize marketing ROI when opportunities are not closed.
  • Adhere to all company policies, procedures, and business ethics codes.
  • Perform other duties as required. This description does not imply all duties to be performed; additional job-related duties may be assigned by supervision.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

  • Ability to interact and cooperate with all company employees.
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate, solve problems creatively, and demonstrate high integrity.
  • Maintain professional relationships that align with company core values.
  • Work in both small local teams and larger global teams in a motivated, competitive environment toward a common goal.
  • Computer knowledge and skills required.
  • Must adhere to assigned schedule and PC objectives/goals.
  • Establish and maintain effective working relationships with all support departments.
Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service, Sales, and Marketing
  • Industries: Travel Arrangements, Outsourcing and Offshoring Consulting, and Marketing Services

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