Cruise Consultant, Outbound Sales

4 weeks ago

Makati City, National Capital Region, Philippines Royal Caribbean Group Full time

Position is responsible for selling Silversea cruises and related shore side products and services to the consumer, via outbound telephone sales activities. Utilize web and other lead and inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other types of contacts to consumers, recommending appropriate voyage and vacation packages. Work directly with the consumers to provide a personalized luxury customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES


• Sell Silversea cruises and related shore side products and services, using outbound consumer contacts.


• Maintain contact with all clients to ensure high levels of client satisfaction and optimize long-term customer value.


• Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services.
• Meet assigned monthly, quarterly, and annual targets.


• Manage a high volume sales-focused workload, meet productivity goals, and optimize the selling process through pro-active customer contact.


• Communicate and interact effectively with decision makers, at all levels internally and externally.


• Maximize all opportunities in the process of closing a sale; service existing cruise bookings booked direct, and exercise upsell opportunities throughout the life of the customer relationship.


• Sell consultatively, using active listening skills, and make recommendations to prospects and clients.


• Help to develop a database of qualified leads and inquiries through referrals, direct mail, and email


• Quickly apply new skills and multi-task to achieve peak levels of performance.


• Assist in departmental sales efforts to move soft sailings and last minute inventory.


• Maintain accurate records of all clients and potential clients, utilizing company-supported technology tools and processes.


• Adhere to all company policies, procedures and business ethics codes.


• Other duties as assigned by supervisor.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS


• Demonstrate ability to interact and cooperate with all company employees.


• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.


• Maintain professional internal and external relationships that meet company core values.
• Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.


• Proactively establish and maintain effective working team relationships with all support departments.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales, Business Development, and Marketing
  • IndustriesTravel Arrangements, Telephone Call Centers, and Business Consulting and Services

Referrals increase your chances of interviewing at Royal Caribbean Group by 2x

Sign in to set job alerts for "Cruise Consultant" roles.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Cruise Consultant, Outbound Sales

    3 days ago

    Makati City, National Capital Region, Philippines Royal Caribbean Group Full time ₱600,000 - ₱1,200,000 per year

    POSITION SUMMARYPosition is responsible for selling Silversea cruises and related shore side products and services to the consumer, via outbound telephone sales activities. Utilize web and other lead and inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other types of...

  • Cruise Consultant, Inbound Sales

    3 days ago

    Makati City, National Capital Region, Philippines Royal Caribbean Group Full time ₱900,000 - ₱1,200,000 per year

    POSITION SUMMARYThis position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. This position strictly handles inbound calls, including up until the time the guest sails. Agent is responsible for selling and servicing Silversea cruises and related shore...

  • Cruise Consultant, Inbound Sales

    3 weeks ago

    Makati City, National Capital Region, Philippines Royal Caribbean Group Full time

    OverviewDirect message the job poster from Royal Caribbean GroupThis position is part of a direct consumer outreach sales organization, where the sales agent serves as the first point of contact for guests calling into our contact center. The agent handles inbound calls to sell and service Silversea cruises and related shore side products and services to...

  • Outbound Sales Executive

    3 weeks ago

    Makati City, National Capital Region, Philippines Royal Caribbean Group Full time

    OverviewThis position is responsible for selling Silversea cruises and related shore side products and services to the consumer, via outbound telephone sales activities. Utilize web and other lead and inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other types of contacts...

  • Cruise Sales Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Magellan Solutions Full time ₱350,000 - ₱400,000 per year

    Capitalize the following perks:Salary is open for negotiationHMO with free dependentRetirement Planleave credits (all convertible to cash)Job Description:Answers inbound sales calls, inquiries, and customer service calls.Answers caller's questions concerning all aspects of cruise vacations and options, closing the sale of a cruise booking, and "upselling"...

  • Cruise Holiday Planner

    2 weeks ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱750,000 per year

    RESPONSIBILITIESOutbound Sales Representatives that will contact leads assigned to them and should be destination experts so that they may be able to provide the needs and wants of the guests and end up to be a successful sale. They  will  also  assist  in  customer's  inquiries,  concerns,  or  questions,  as  well  as  action requests to...

  • Outbound Sales Executive

    3 days ago

    Makati City, National Capital Region, Philippines 1840&Company Full time ₱480,000 - ₱600,000 per year

    This is a remote, work from home position. We are seeking remote Sales Executive Outbound Sales Cycle in Philippines.Company Overview:Our client is a leading provider of cutting-edge phone services for both businesses and residences, complemented by state-of-the-art smart security systems, all delivered via cloud-based software service platforms. We are...

  • Inbound Sales Executive

    3 weeks ago

    Makati City, National Capital Region, Philippines Royal Caribbean Group Full time

    Candidate who has SALES experience in insurance, hospitality, real estate and travel industry are welcome to APPLYESSENTIAL DUTIES AND RESPONSIBILITIESSell Silversea cruises and related shore side products and services, using inbound consumer contacts.Effectively evaluate guest needs and identify products that best fit the guests needs; providing sales...

  • outbound sales associate

    3 days ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking an enthusiastic Outbound Sales Associate to join our dynamic team at CogentPH. In this full-time position, you will be responsible for proactively reaching out to potential customers for our company. The role is based in our Makati City, Metro Manila office.What you'll be doingIdentify and qualify prospective customers through...

  • Outbound sales

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Moatable Full time ₱1,200,000 - ₱3,600,000 per year

    Company DescriptionMoatable designs AI-native products to amplify human insight and accelerate problem-solving across various industries. We invest in building companies that unlock AI's potential to transform problem-solving. With management expertise, support services, and capital, we enable our portfolio businesses to grow and act boldly. Our core values...