Administrative Assistant

4 weeks ago

Iloilo City, Western Visayas, Philippines Remote Raven Full time
Overview

We are seeking a highly detail-oriented Administrative Assistant to join our team in the logistics and fleet industry. This role requires a professional who is skilled in customer service, CRM management, and lead follow-up. Familiarity with HubSpot CRM is highly preferred, as you will be responsible for managing leads, tagging them appropriately, sending follow-up emails, and maintaining accurate records. The ideal candidate is proactive, organized, and capable of handling both customer-facing tasks and back-end research to support our fleet operations.

Responsibilities
  • Customer Service: Handle inbound and outbound phone calls with professionalism, addressing client inquiries and providing support.
  • CRM Management (HubSpot): Manage leads in HubSpot by updating statuses, tagging appropriately, and sending email campaigns or follow-ups based on client stage.
  • Email Follow-Ups: Draft and send timely, professional email responses to clients and leads.
  • Lead Coordination: Track and nurture leads through the pipeline, ensuring no opportunities are missed.
  • Research: Conduct research on vehicles, fleets, and industry-related information to support client needs and business operations.
  • Reporting: Maintain accurate records and provide updates on lead activity, customer interactions, and pipeline progress.
Qualifications
  • Experience in customer service, sales coordination, or CRM management.
  • Strong knowledge or familiarity with HubSpot CRM (highly preferred).
  • Excellent communication skills (phone and email) with a customer-first attitude.
  • Strong organizational and multitasking skills.
  • Ability to research, analyze, and present information clearly.
  • Highly detail-oriented with strong follow-up skills.
  • Tech-savvy and comfortable working with online tools, email automation, and reporting systems.

This is a full time role

Up to $6/hr

Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Administrative
  • Industries: Transportation, Logistics, Supply Chain and Storage

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