Chat Support Representative

2 weeks ago

Pagadian, Zamboanga Peninsula, Philippines Reliasourcing Full time
Chat Support Representative / Content Moderator – Streaming Platform
  • Pasay City
  • Full-time

Job Overview

We are seeking a detail-oriented and customer-focused Chat Support/Content Moderator to join our
team for a leading streaming platform. The role involves handling real-time customer inquiries via
chat, ensuring a smooth and engaging user experience, and moderating platform content to maintain
community guidelines.

Key Responsibilities

  • Respond promptly to customer inquiries via chat, providing accurate information and timely resolution.
  • Moderate user-generated content to ensure compliance with community and platform guidelines.
  • Escalate complex issues to the appropriate teams while maintaining ownership of the customer interaction.
  • Document and track customer issues using internal ticketing systems.
  • Provide feedback and suggestions to improve platform content and customer experience.
  • Stay updated on platform policies, streaming content trends, and moderation best practices.

Qualifications

  • At least 2 years of Chat Support experience in a BPO/Call Center environment.
  • Strong verbal and written communication skills in English.
  • Proven ability to handle multiple chats simultaneously while maintaining accuracy and
    professionalism.
  • Content moderation experience is preferred but not required.
  • Strong attention to detail and ability to make quick, sound judgments.
  • Willing to work onsite in Pasay City and on a shifting schedule, including weekends and
    holidays.
#J-18808-Ljbffr

  • Chat Moderator for Content Creators

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeUpselling Full time ₱20,000 - ₱1,000,000

    Online Chatting SpecialistThe role of an Online Chatting Specialist involves representing high-profile content creators by engaging with their audiences through real-time online chat.Key Responsibilities:Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.Identify opportunities...

  • Remote Customer Support Representative

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱40,000

    Customer Support RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you will be responsible for providing exceptional service to our clients through live chat, email, and phone.Your primary focus will be on resolving customer inquiries and...

  • Chat/Email Support

    2 weeks ago

    Pagadian, Zamboanga Peninsula, Philippines Reliasourcing Full time

    Are you sharp-eyed, detail-oriented, and passionate about keeping online spaces safe and enjoyable? We're looking forContent Moderatorsto join our team supporting a leadingstreaming platformLocation:Pasay City (Onsite)Schedule:Shifting (must be flexible)Start Date:ASAPWhat You'll Do:Review and evaluate user-generated content (text, images, videos, etc.) for...

  • Customer Support Representative Position

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeRepresentative Full time ₱141,100 - ₱201,700

    Job OverviewWe are seeking a highly skilled and motivated customer support representative to join our team. As a customer support representative, you will be responsible for providing exceptional support to our clients through various channels such as phone, email, and chat services.ResponsibilitiesInbound/Outbound Calls: Answer incoming calls in a courteous...

  • Customer Service Representative

    2 weeks ago

    Pagadian, Zamboanga Peninsula, Philippines Reliasourcing Full time

    Customer Service Representative (Non-Voice) – E-commercePasay CityFull-timeAbout the Role:We are seeking a detail-oriented and proactive Customer Service Representative to join our on-site e-commerce support team in Pasay. You will be the first point of contact for customers via chat and email, helping to resolve inquiries, process orders, and ensure a...

  • Expert Customer Support

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time $1,080 - $10,800

    OverviewOur team is seeking a skilled Customer Support Expert to handle multiple customer support channels, including phone calls, live chats, and emails.The ideal candidate should have excellent verbal communication skills in English with a clear accent. Previous experience as a customer support representative is essential along with flexibility,...

  • Work-at-Home Customer Service Representative

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated individual to join our team as a Work-at-Home Customer Service Representative.This role requires the ability to deliver exceptional customer service across phone, email, and chat. As a Work-at-Home Customer Service Representative, you will be responsible for managing inbound and...

  • Tech Support Expert

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCareer Full time $40,000 - $65,000

    Technical Support Representative RoleWe are seeking a skilled Technical Support Representative to provide first-level support for technical issues in our contact center. This individual will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.Main Responsibilities:Respond to technical support calls, emails,...

  • Remote Customer Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCommunication Full time ₱500,000 - ₱800,000

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. This role is perfect for someone who is passionate about delivering exceptional customer experiences.In this position, you will be responsible for providing top-notch support to our clients via phone, email, or chat....

  • Sales Representative

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeRepresentative Full time ₱3,500,000 - ₱6,500,000

    Job OverviewAs a Sales Representative, you will be the primary point of contact for customers seeking solutions to their questions. You will work closely with e-commerce brands to deliver top-tier service and sales support that enhances every step of the buyer's journey.Key Responsibilities:Customer Service: Respond to inquiries via phone, live chat, email,...