Enterprise Operations Contact Center Practitioner QUEZON CITY, PH

1 week ago


Manila, National Capital Region, Philippines Avature Full time

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Responsible for maintaining a high level of customer service while collecting outstanding payments, resolving disputes or issues and assisting order releases. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  1. Handle inbound calls from customers regarding outstanding balances
  2. Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment
  3. Maintain accurate records of customer interactions and payment status.
  4. Support sales in order fulfillment related issues
  5. Collaborate with internal teams (e.g., sales, customer master data, cash applications, dispute resolution) to ensure accurate and timely resolution of customer issues.
  6. Meet or exceed monthly service level agreements.
Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertiseQualifications:
  1. Previous experience in a collections or customer service role, preferably in a B2B inbound environment.
  2. Strong communication and interpersonal skills.
  3. Detail-oriented with strong organizational skills.
  4. Ability to handle multiple tasks and prioritize workload.
  5. Problem-solving skills and a customer-focused attitude.
  • Location: Must be willing to report onsite - Eastwood City, Libis
  • Shift: Night Shift
ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

OTHER RELEVANT JOB DETAILS

Job Title: Process Delivery Specialist-Service Operations

Job ID: 24237

City / Township / Village: QUEZON CITY

State / Province: National Capital Region (Manila)

Country: Philippines

Work arrangement: Hybrid

Area of work: Enterprise Operations

Employment type: Regular

Position type: Entry Level

No Travel

Company: (0856) IBM Business Services

Shift: Night

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