Enterprise Operations Credit Analyst QUEZON CITY, PH

4 days ago

Manila, National Capital Region, Philippines Avature Full time

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Roles and Responsibilities
  1. Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.
  2. Problem solving: Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.
  3. Communication: Clear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.
  4. Effective cooperation with different units and teams inside and outside IBM; mutually respecting and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.
  5. Impact: Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.
  6. Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.
Per Process: Credit, Collections, Disputes and Deductions
  1. Monitor assigned client portfolio and follow up with customers for overdue invoices.
  2. Assist in resolving disputes or payment issues.
  3. Maintain records of customer transactions and payment status.
  4. Adherence to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions.
  5. Achieve collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.).
  6. Assist in reviewing customer credit limits and payment terms.
  7. Flag potential credit risks to team lead or manager for issue resolution.
  8. Maintain records of credit approvals and adjustments.
Required Education

Bachelor's Degree

Preferred Education

Bachelor's Degree

Required Technical and Professional Expertise
  1. Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 1-2 years of Experience in Order to Cash (O2C) with basic accounting knowledge and understanding of various accounting principles.
  2. Good understanding or working knowledge of general finance and various finance concepts and principles.
  3. Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
  4. Good knowledge and hands-on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
  5. Experience in participating and collaborating in team meetings to gather/share information.
  6. Ability to achieve individual and Business metrics.
  7. Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
  8. Intermediate knowledge and skills in MS Excel.
  9. Excellent written, oral and interpersonal communication skills.
ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title: Process Delivery Specialist-Lead to Cash

Job ID: 22356

City / Township / Village: QUEZON CITY

State / Province: National Capital Region (Manila)

Country: Philippines

Work arrangement: Hybrid

Area of work: Enterprise Operations

Employment type: Regular

Position type: Entry Level

No Travel

Company: (0856) IBM Business Services

Shift: Rotation

Is this role a commissionable/sales incentive based position?

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