Contact Center Operations Manager

Job Overview:We are seeking a seasoned Contact Center Operations Manager to oversee the day-to-day operations of our contact center team. As a key member of our management team, you will be responsible for ensuring seamless functioning across all channels, maintaining service level agreements (SLAs), and prioritizing case resolution based on urgency and...

Contact Center Manager Job Summary:">We are IGT Technologies Philippines, Inc., a leading provider of innovative solutions in the gaming industry. Our company is committed to delivering exceptional customer experiences through our products and services.We are seeking a Contact Center Manager to join our team, responsible for overseeing the day-to-day...

The Google Operations Center is seeking a skilled Tech Process Team Lead to support our partners on payment processing and facilitation. As a key member of our team, you will work closely with operations, engineering, and finance groups to develop technical solutions and troubleshoot partner issues.Responsibilities:Manage a team of tech process analysts and...

Key skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...

Avature is seeking a seasoned professional to fill the role of Capacity Planning and Workforce Analytics Lead. In this position, you will lead the development and implementation of strategies to improve contact center capacity and efficiency.About the JobAs a key member of the contact center operations team, you will analyze historical data, identify trends,...

About UsNTT Business Process Outsourcing is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Our ApproachWe believe in the power of possibility and are dedicated to making it happen. At NTT Business Process Outsourcing, we understand that our people are at the...

About the PositionWe are seeking a highly skilled Contact Center Operations Manager to join our team at Ubiquity. In this role, you will play a critical part in driving business objectives and ensuring Service Level Agreements (SLAs) are met.Your primary responsibility will be to proactively manage contacts and queues in real-time, ensuring that planned and...

**About the Role:**We are looking for a highly motivated Contact Center Operations Specialist to join our team at Visasoft Ltd. The successful candidate will be responsible for providing support for call volume analysis and patterns, supporting the normalization of historical data, and making suggestions regarding adjustments and overtime where necessary.Key...

About the RoleLoop Contact Solutions, Inc. is a leading provider of contact centre services, delivering exceptional customer experiences to a diverse range of clients across industries. As the Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of our contact centre, ensuring seamless service delivery and exceptional...

Contact Center Technical ExpertFive9 Philippines Inc. is an industry leader in cloud contact center solutions, trusted by over 3,000 customers worldwide.Our company's mission is to deliver exceptional customer experiences through innovative technology and collaborative teamwork.As a Contact Center Technical Expert, you will play a critical role in ensuring...

VISMAY INTERNATIONAL CORP. is seeking a talented Contact Center Management Expert to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve our customer service operations.You will work closely with our sales and marketing teams to ensure that our customers receive the highest...

Key Responsibilities:Manage Contact Center Operations: Oversee the implementation and continuous maintenance of programs within the contact center.Develop Service Policies: Direct the development of service policies within the contact center, ensuring alignment with overall business strategies.Ensure Compliance: Responsible for ensuring compliance with...

About the RoleWe are seeking a talented Contact Center Operations Manager to lead our WFM and MIS functions. This is an exciting opportunity for a motivated individual to drive business growth and improvement through data analysis and strategic planning.The successful candidate will oversee the design and maintenance of MIS systems and dashboards, ensuring...

Job SummaryThe Service Delivery Specialist will be responsible for delivering exceptional customer service and ensuring smooth operation of a team of 10 in a contact center environment.The ideal candidate will have a strong understanding of contact center operations, including queue management, scheduling, and case handling best practices.Key...

The Contact Center Team Lead will be responsible for achieving the service level agreements and business performance goals by encouraging and improving the accuracy and efficiency of team members according to governance to SOPs, Call Center Scripts, etc.This role will identify Contact Center areas for improvement on daily operational processes and provide...

We are looking for a skilled professional to join our team as a Contact Center Solutions Expert. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through the implementation of innovative solutions.Main Responsibilities:Develop and implement customized contact center solutions that meet the...

MicroSourcing is seeking an experienced Global Operations Lead to spearhead our Contact Center Solutions. This role requires a deep understanding of BPO operations, process optimization, workforce management, and client relations, with a focus on driving business success through exceptional service delivery and financial performance.The ideal candidate will...

Job SummaryWe are seeking highly motivated and results-driven contact center professionals to join our team. As a contact center professional, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and meeting sales targets.In this role, you will have the opportunity to work with a variety of clients, gain...

BPO Planning & Scheduling Senior AssociateDeliver exceptional results in business operations with NTT DATA, Inc.This challenging role requires a skilled BPO Planning & Scheduling Senior Associate to drive operational excellence in our contact centers. If you are passionate about workforce management and eager to take on new challenges, we want to hear from...

Cloud Contact Center EngineerWe are seeking an experienced Cloud Contact Center Engineer to join our team at Five9 Philippines Inc.As a Cloud Contact Center Engineer, you will design, implement, and maintain our cloud contact center infrastructure, ensuring seamless interactions between customers, agents, and systems.You will work closely with...