Enterprise Operations Q2C Professional Professional QUEZON CITY, PH
2 weeks ago
In this role, you'll manage order processes, returns, disputes, and credit management while building strong relationships with internal and external stakeholders. You'll be responsible for resolving issues, ensuring accurate transaction processing, and supporting client satisfaction and sales productivity. By following established business processes and controls, you'll prioritize tasks effectively to help achieve organizational goals.
Your role and responsibilitiesThis role covers supporting activities related to Order Management, Returns, Disputes, and Credit Management. Individuals in this position interact with internal and external stakeholders and are responsible for maintaining strong relationships, taking ownership of problem and dispute resolution, accurately handling processing and transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. They execute defined business processes in alignment with business controls to achieve organizational objectives. The employee prioritizes tasks and selects the most effective approach.
Required educationBachelor's Degree
Preferred educationBachelor's Degree
Required technical and professional expertise- Excellent verbal and written communication skills;
- Outstanding business writing skills;
- Impeccable organizational skills;
- High collaborative spirit;
- Comfortable with short deadlines in a high-pressure environment;
- Commitment to innovation and continuous process improvement;
- Strong commitment to operational excellence and flexible working on a night shift.
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBMIn a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome-focused approach within everything that they do.
ABOUT IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILSFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title: Quote to Cash Professional
Job ID: 25136
City / Township / Village: QUEZON CITY
State / Province: National Capital Region (Manila)
Country: Philippines
Work arrangement: Hybrid
Area of work: Enterprise Operations
Employment type: Regular
Position type: Professional
No Travel
Company: (0856) IBM Business Services
Shift: Night
Is this role a commissionable/sales incentive based position?
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