Enterprise Operations Accounts Receivable Collections Practitioner QUEZON CITY, PH

2 weeks ago


Manila, National Capital Region, Philippines Avature Full time

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

ESSENTIAL FUNCTIONS:

  • Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment.
  • Independently collect past due invoices by contacting customers via phone, email, or portal.
  • Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
  • Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
  • Process daily and/or month-end Account reconciliations – spreadsheets such as daily cash log.
  • Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
  • Preparation of weekly aging report and prioritize accounts based on overdue status.
  • Account review for credit releases.
Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise
  • Must have the ability to define and solve problems.
  • Must be self-motivated, work independently with minimum supervision, and be an effective team player.
  • Excellent verbal and written communication skills required.
  • Excel/Word skills including Pivot tables, VLookups and other formulas.
  • SAP/CRM experience.
ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships is what we do as IBMers as we strive to be the catalyst that makes the world work better.

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

OTHER RELEVANT JOB DETAILS

Job Title: Accounts Receivable Collections Practitioner

Job ID: 14925

City / Township / Village: QUEZON CITY

State / Province: National Capital Region (Manila)

Country: Philippines

Work arrangement: Onsite

Area of work: Enterprise Operations

Employment type: Regular

Position type: Entry Level

No Travel

Company: (0856) IBM Business Services

Shift: Night

Is this role a commissionable/sales incentive based position?

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