Application Support Officer

2 days ago

Makati City, National Capital Region, Philippines AXA Full time
Overview

The Application Support Officer provides second-level support for Distribution IT Solutions, ensuring the stability, performance, and availability of applications used in distribution operations. This role involves investigating and resolving application issues, coordinating with internal teams and vendors, and ensuring that distribution systems support business needs efficiently. Fresh graduates are encouraged to apply, as training and development will be provided.

Key Accountabilities
  • Provide Level 2 support for distribution-related applications, troubleshooting issues, and resolving incidents promptly.
  • Monitor application performance and availability, escalating critical issues as needed.
  • Collaborate with Level 1 support and other IT teams to diagnose and resolve complex application problems.
  • Assist in the deployment of application updates, patches, and configurations in coordination with relevant teams.
  • Document incidents, resolutions, and known issues accurately in the support ticketing system.
  • Engage with vendors and external support teams for issue escalation and resolution.
  • Participate in testing and validation of application changes and upgrades.
  • Contribute to knowledge base articles and support documentation for ongoing team use.
  • Support end-users by providing guidance and training related to distribution applications.
  • Maintain awareness of new features and updates of supported applications to ensure optimal support.
Stakeholders

End Users, Application Owner, Application Manager

Experience and Qualifications
  • Fresh graduates with a degree in Information Technology, Computer Science, or related fields are welcome to apply.
  • Basic understanding of distribution or supply chain systems is a plus but not mandatory.
  • Strong problem-solving skills and a proactive approach to issue resolution.
  • Good communication skills and the ability to work collaboratively in a team environment.
  • Eagerness to learn and develop technical support skills.
  • Knowledge of Windows operating systems, SQL, or scripting is advantageous but not required.
  • Ability to manage multiple tasks and prioritize effectively.

Note: Training and ongoing development will be provided to support your growth in this role.

#J-18808-Ljbffr

  • Office Staff

    3 weeks ago

    Quezon City, National Capital Region, Philippines Opensource Support Phil. Inc. Full time

    The Office Staff is responsible for providing administrative and clerical support to ensure the efficient operation of the office. This role involves a variety of tasks such as data entry, assisting with office communications, and supporting other departments as needed.Key Responsibilities:*Assist in preparing reports, presentations, and documents*Schedule...

  • Systems Support Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces yo u need to do your best work, unleashing your full potential to help you secure...

  • Chief Support Officer

    14 hours ago

    Makati City, National Capital Region, Philippines beBeeAdministrative Full time ₱150,000 - ₱250,000

    Job TitleExecutive AssistantJob DescriptionWe are seeking a highly skilled and organized Administrative Assistant to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in Microsoft Office applications.RequirementsProven experience as an administrative assistant or office administrator is...

  • Application Support Expert

    4 days ago

    Makati City, National Capital Region, Philippines beBeeEngineer Full time

    Job DescriptionThe Application Support Engineer is responsible for troubleshooting, resolving customer queries, recommending solutions, and providing a full debugging cycle resolution.They should be an excellent communicator who's able to earn clients' trust.ResponsibilitiesGather, commit and persevere information or data for analysis from the...

  • Application Support Services Leader

    4 days ago

    Makati City, National Capital Region, Philippines beBeeAutomation Full time

    Job Title Lead ServiceWe are seeking a skilled professional to lead our job posting title service. This role involves providing recommendations to revamp Jira Service Management, optimizing 24/7 issue resolution and distribution to L2/L3 teams.Key Responsibilities:- Review and improve the Knowledge Base and Runbooks for optimized process optimization.-...

  • Application Support Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines Cartrack Full time

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for an Application Support Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency....

  • Office Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Santaisabel Full time

    Automation Specialists and Power Exponents, Inc.National Capital Region (NCR), Mandaluyong CityAt least 1 year(s) of working experience in the related field is required for this position.Candidate must possess at least a Bachelor's/College Degree on Accounting, Business Studies/Administration/Management, Human Resource Management, Marketing,...

  • Applications Monitoring and Support Analyst

    4 weeks ago

    Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Applications Monitoring and Support Analyst page is loadedApplications Monitoring and Support AnalystPostuler locations Quezon City time type Temps plein posted on Publié il y a 3 jour(s) time left to apply Date de fin: 31 octobre 2025 (Il reste plus de 30jours pour postuler) job requisition id JR25071900The Applications Monitoring and Support Analyst role...

  • Enterprise Applications Head

    22 hours ago

    Makati City, National Capital Region, Philippines Socium - Teams Done Differently Full time

    OverviewWe are seeking a seasoned and strategic technology leader to serve as the Enterprise Application Head, reporting to the CIO. This role is critical in overseeing the development, delivery, and continuous improvement of enterprise applications and platforms that support core back-office functions across the organization.The successful candidate will be...

  • Application Support Manager Technical

    3 weeks ago

    Makati City, National Capital Region, Philippines Cartrack Holdings Limited Full time

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for an Application Support Manager to join our team. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...