Application Support Officer

3 weeks ago

Makati City, National Capital Region, Philippines AXA Full time
Overview

The Application Support Officer provides second-level support for Distribution IT Solutions, ensuring the stability, performance, and availability of applications used in distribution operations. This role involves investigating and resolving application issues, coordinating with internal teams and vendors, and ensuring that distribution systems support business needs efficiently. Fresh graduates are encouraged to apply, as training and development will be provided.

Key Accountabilities
  • Provide Level 2 support for distribution-related applications, troubleshooting issues, and resolving incidents promptly.
  • Monitor application performance and availability, escalating critical issues as needed.
  • Collaborate with Level 1 support and other IT teams to diagnose and resolve complex application problems.
  • Assist in the deployment of application updates, patches, and configurations in coordination with relevant teams.
  • Document incidents, resolutions, and known issues accurately in the support ticketing system.
  • Engage with vendors and external support teams for issue escalation and resolution.
  • Participate in testing and validation of application changes and upgrades.
  • Contribute to knowledge base articles and support documentation for ongoing team use.
  • Support end-users by providing guidance and training related to distribution applications.
  • Maintain awareness of new features and updates of supported applications to ensure optimal support.
Stakeholders

End Users, Application Owner, Application Manager

Experience and Qualifications
  • Fresh graduates with a degree in Information Technology, Computer Science, or related fields are welcome to apply.
  • Basic understanding of distribution or supply chain systems is a plus but not mandatory.
  • Strong problem-solving skills and a proactive approach to issue resolution.
  • Good communication skills and the ability to work collaboratively in a team environment.
  • Eagerness to learn and develop technical support skills.
  • Knowledge of Windows operating systems, SQL, or scripting is advantageous but not required.
  • Ability to manage multiple tasks and prioritize effectively.

Note: Training and ongoing development will be provided to support your growth in this role.

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