ERP Applications Support Officer

Discover your 100% YOU with MicroSourcing
Position: ERP Application Support Officer

Location: Global One, Eastwood, Quezon City

Work setup & shift: Onsite, Day shift

Why join MicroSourcing?
You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role
As an ERP Application Support Officer you will:

• Work as part of the ERP team to maintain and support the Supagas ERP Systems (Pronto and Ignition) nationally for both Corporate and Branch users.
• To support the ERP Systems Manager by assisting with the smooth running of the ERP systems and related applications for all the required departments to enhance the Supagas users experience and with setting priorities and managing workflow.
• Embody the 'Yes we can' ethos in all aspects of the role and responsibilities.
• Adopt and promote a safety-first mindset.
• Provide Level 1 application support to users across the business via service desk tickets, phone, and email.
• Troubleshoot basic to moderate ERP-related issues and escalate unresolved items as appropriate.
• Assist with daily operational support of ERP systems, ensuring minimal disruption to business processes.
• Administer and maintain user access, security roles, and permissions in accordance with company policies.
• Participate in testing of new system features or changes when required.
• Provide general administrative and operational support to the ERP team.
• Perform other duties as directed to ensure efficient operation of ERP systems.

What You Need
Non-negotiables

• Minimum 2 years of experience in ERP or business application support.

• Familiarity with ERP modules preferred which include:

• Accounts Receivable

• Customer Relationship Management (CRM)
• Sales Orders
• Inventory

• Purchase Orders

• Experience supporting users across multiple departments (e.g., Finance, Sales, Logistics) is advantageous.

• Formal qualifications in IT, Business Systems, or a related field are desirable but not essential.

Nice To Haves

• Strong logical thinking and problem-solving abilities.
• Quick learner with a proactive and self-directed approach to acquiring new skills.
• Clear and effective communication skills, both written and verbal.
• Ability to work collaboratively with end users, IT, and other departments.
• Understanding of business processes in areas such as logistics, customer service, finance, and manufacturing.
• Strong time management and ability to prioritise competing tasks.
• Comfortable working independently and in a team environment.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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