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Technical Support Specialist

1 week ago

Davao City, Davao, Philippines Trends Group, Inc. Full time

**Job Description**

Trends Group, Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients.

The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service. You will be responsible for providing first-line support for client technical issues via phone, email, or onsite visits, troubleshooting and resolving hardware, software, and connectivity issues efficiently.

Key Responsibilities:

  • Provide remote and onsite technical support for IT systems
  • Troubleshoot and resolve technical issues
  • Document support requests and resolutions
  • Contribute to creating and updating knowledge base articles and user guides

Requirements:

  • Bachelor's degree in information technology, ECE, Computer Science, or a related field
  • Minimum 1-2 years of experience in an onsite technical support role, but fresh graduates are welcome to apply
  • Strong problem-solving and analytical skills
  • Familiarity with a broad range of IT hardware and software solutions