Technical Support Expert

5 days ago


Davao City, Davao, Philippines Trends Group Inc. Full time

About the Job

Trends Group Inc. is looking for a skilled Network Field Engineer to provide technical support services.

This position requires strong problem-solving skills, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities

  1. Technical Support:
    1. Offer initial technical assistance via phone, email, or onsite visits.
    2. Analyze and resolve hardware, software, and connectivity issues efficiently.
    3. Evaluate and escalate complex problems to higher-level support when needed.
    4. Guarantee adherence to client service level agreements (SLAs).
  2. Documentation:
    1. Keep detailed records of support requests, resolutions, and technical processes.
    2. Contribute to developing and updating documentation and guidelines.
  3. Customer Service:
    1. Respond quickly to customer inquiries and issues, ensuring high levels of satisfaction.
    2. Communicate technical information effectively even to non-technical users.
    3. Build and maintain positive relationships with clients and colleagues.

Qualifications

  • Bachelor's degree in information technology, electrical engineering, computer science, or a related field.
  • Preferably 1-2 years of experience in onsite technical support; recent graduates are also eligible.
  • Strong analytical and problem-solving skills, excellent communication, and teamwork abilities.


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