Technical Support Expert
5 days ago
About the Job
Trends Group Inc. is looking for a skilled Network Field Engineer to provide technical support services.
This position requires strong problem-solving skills, excellent communication skills, and the ability to work independently and as part of a team.
Key Responsibilities
- Technical Support:
- Offer initial technical assistance via phone, email, or onsite visits.
- Analyze and resolve hardware, software, and connectivity issues efficiently.
- Evaluate and escalate complex problems to higher-level support when needed.
- Guarantee adherence to client service level agreements (SLAs).
- Documentation:
- Keep detailed records of support requests, resolutions, and technical processes.
- Contribute to developing and updating documentation and guidelines.
- Customer Service:
- Respond quickly to customer inquiries and issues, ensuring high levels of satisfaction.
- Communicate technical information effectively even to non-technical users.
- Build and maintain positive relationships with clients and colleagues.
Qualifications
- Bachelor's degree in information technology, electrical engineering, computer science, or a related field.
- Preferably 1-2 years of experience in onsite technical support; recent graduates are also eligible.
- Strong analytical and problem-solving skills, excellent communication, and teamwork abilities.
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