Tier 2 Technical Support Expert

3 days ago

Cebu City, Central Visayas, Philippines beBeeSpecialist Full time $68,080 - $68,640
Advanced Technical Support Specialist

About the Role:

This position is responsible for providing advanced technical support, escalated troubleshooting, and maintenance of operational continuity across systems, hardware, and software platforms.

The successful candidate will work closely with Tier 1 support, system administrators, and other IT functions to ensure efficient issue resolution, system reliability, and user satisfaction.

Responsibilities include handling escalated issues from Tier 1 support, performing root cause analysis, implementing permanent solutions, managing incidents and service requests using ITSM tools, configuring and deploying laptops, desktops, and mobile devices, administering user accounts and permissions, and performing scheduled system checks and software installations.

Skills and Qualifications:

  • Experience supporting IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
  • Working knowledge of system provisioning, OS configuration, and patch management.
  • Proactive approach to continuous learning and problem-solving in a dynamic IT environment.

Benefits:

  • Competitive hourly rate with potential annual performance-based increases.
  • Work-from-home arrangement.
  • Annual contractor bonus.
  • Comprehensive benefits package includes health insurance for the contractor and immediate family after three months.
  • Sick leave and paid time off after three months.
  • Maternity/paternity leave after six months.
  • Internal training opportunities.
  • Supportive team environment promoting personal and professional growth.

Diversity and Inclusion:

Pacvue is committed to hiring a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, or disability.

Interested candidates can expect future job opportunities sent directly to their email.

Professional Growth:

At Pacvue, we value our employees' growth and development. We provide internal training and promote opportunities for advancement within the company.

Our Mission:

Empower teams to succeed in the future of eCommerce by building first-to-market technology, solving complex problems with customers, and bringing expertise, collaboration, and innovation to every project.

Join Our Team:

As a member of our Corporate IT team, you will contribute to maintaining the highest level of service quality for our global user base.

With your skills and experience, you will play a key role in shaping the future of Pacvue's technical support capabilities.

We Are Looking For:

An experienced and dedicated IT professional who shares our passion for delivering exceptional technical support and fostering a culture of excellence.

What We Offer:

Competitive compensation and comprehensive benefits package, flexible work arrangements, and opportunities for professional growth and development.

Apply Now:

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