Tier 1 Tech Engineer

4 weeks ago

Cebu City, Central Visayas, Philippines Staff4Me Full time

As a Tier 1 Tech Engineer at Staff4Me, you will serve as the initial point of contact for technical support, helping users to resolve issues efficiently and effectively. Your role will involve diagnosing problems, guiding customers through troubleshooting steps, and providing clear solutions to enhance user experience.

Responsibilities
  • Provide outstanding technical support across multiple channels including phone, email, and chat.
  • Identify, troubleshoot, and resolve hardware and software issues for customers and internal staff.
  • Log and maintain detailed records of support queries and resolutions in the ticketing system.
  • Assist in maintaining and enhancing the knowledge base with up-to-date solutions and FAQs.
  • Collaborate with other IT support team members to escalate complex issues as necessary.
  • Engage in continual learning to stay updated on new technologies and support methods.
  • Foster a customer-friendly environment and ensure user satisfaction.
Qualifications
  • Proven experience in a technical support or customer service role.
  • Strong problem-solving abilities and analytical skills.
  • Excellent verbal and written communication skills.
  • Basic knowledge of IT hardware, software, and networking concepts.
  • Ability to work independently and as part of a team in a fast-paced environment.
Benefits
  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.

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