Tier 1 Technical Engineer

4 weeks ago

Cebu City, Central Visayas, Philippines Staff4Me Full time
Tier 1 Technical Engineer - Net

Staff4Me is seeking a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. This role involves providing first-level technical support to clients, focusing on networking issues and solutions. You will troubleshoot and resolve client inquiries effectively using your technical skills.

Responsibilities
  • Respond to customer inquiries regarding networking issues, configurations, and troubleshooting.
  • Monitor, diagnose, and resolve network connectivity problems for clients.
  • Document interactions with customers in our ticketing system and provide timely updates.
  • Assist in setting up and configuring networking equipment as needed.
  • Collaborate with Tier 2 support teams to escalate unresolved issues and document cases thoroughly.
  • Maintain current knowledge of networking protocols, configurations, and best practices.
  • Provide training and support for clients on networking tools and resources.
  • Participate in team meetings to discuss issues, share knowledge, and improve support operations.
Qualifications
  • Experience in technical support, preferably focused on networking.
  • Degree in Computer Science, Information Technology, or related field preferred.
  • Strong understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication skills, both verbal and written, with a focus on customer service.
  • Familiarity with networking tools (e.g., Wireshark, Cisco Packet Tracer) is a plus.
  • Ability to work independently and in a team in a fast-paced environment.
Benefits
  • Free one meal per day
  • Emergency loan and financial assistance programs
  • Free 24-hour snacks and beverages
  • Health insurance
  • Health subsidy
  • Interest-based clubs
  • Retirement plan and life insurance
  • Savings plan
  • Team socialization allowance
  • Perfect attendance bonus
  • Quarterly attendance bonuses
  • Year-end performance bonus (discretionary)
  • And more
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