
Tier 1 Technical Engineer
2 days ago
Staff4Me is seeking a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. This role involves providing first-level technical support to clients, focusing on networking issues and solutions. You will troubleshoot and resolve client inquiries effectively using your technical skills.
Responsibilities- Respond to customer inquiries regarding networking issues, configurations, and troubleshooting.
- Monitor, diagnose, and resolve network connectivity problems for clients.
- Document interactions with customers in our ticketing system and provide timely updates.
- Assist in setting up and configuring networking equipment as needed.
- Collaborate with Tier 2 support teams to escalate unresolved issues and document cases thoroughly.
- Maintain current knowledge of networking protocols, configurations, and best practices.
- Provide training and support for clients on networking tools and resources.
- Participate in team meetings to discuss issues, share knowledge, and improve support operations.
- Experience in technical support, preferably focused on networking.
- Degree in Computer Science, Information Technology, or related field preferred.
- Strong understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills, both verbal and written, with a focus on customer service.
- Familiarity with networking tools (e.g., Wireshark, Cisco Packet Tracer) is a plus.
- Ability to work independently and in a team in a fast-paced environment.
- Free one meal per day
- Emergency loan and financial assistance programs
- Free 24-hour snacks and beverages
- Health insurance
- Health subsidy
- Interest-based clubs
- Retirement plan and life insurance
- Savings plan
- Team socialization allowance
- Perfect attendance bonus
- Quarterly attendance bonuses
- Year-end performance bonus (discretionary)
- And more
-
Tier 1 Tech Engineer
18 hours ago
Cebu City, Central Visayas, Philippines CallTek Full timeOverviewThe Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in...
-
Technical Support Engineer Tier II
3 weeks ago
Cebu City, Central Visayas, Philippines CallTek Full timeStaff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...
-
Technical Support Engineer Tier II
2 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeStaff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...
-
Tier 1 Support Engineer
4 weeks ago
Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full timeAt Extensiv, our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast-growing customer base relies heavily on our ability to be present and helpful 24/7. We utilize phone, email, and chat channels to solve our customers' issues or escalate them to the proper party...
-
Tier 1Technical Support Engineer
6 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeTier 1Technical Support EngineerOverviewStaff4Me is seeking a motivated and friendly Tier 1 Technical Support Engineer to join our growing support team. In this role, you will serve as the initial contact for customers seeking assistance with our products and services.ResponsibilitiesCheck emails – respond to emails within 20 minutes.Set up follow ups for...
-
Technical Support Specialist Tier II
4 weeks ago
Cebu City, Central Visayas, Philippines CallTek Full timeThe Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support to meet service level agreements. Responsibilities include troubleshooting and resolving hardware, software, application, network, user access, and related issues. The specialist interacts with network services, software systems engineering,...
-
Technical Support Engineer
3 weeks ago
Cebu City, Central Visayas, Philippines InfoHedge Technologies LLC Full timeAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals...
-
Technical Networking Specialist
1 week ago
Cebu City, Central Visayas, Philippines beBeeNetwork Full time ₱3,500 - ₱5,000Job Title:Tier 1 Network Engineer">This role requires a detail-oriented and dedicated individual to provide first-level technical support for networking issues and solutions.Respond to customer inquiries regarding networking issues, configurations, and general troubleshootingMonitor, diagnose, and resolve network connectivity problems for clientsDocument all...
-
Technical Support Engineer
6 hours ago
Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000Technical Support Role OverviewWe are seeking an ambitious and tech-savvy individual to join our support team as a technical support engineer. The ideal candidate will be responsible for resolving customer issues and mastering our APIs.This is a unique opportunity to work with a fast-growing global startup that is transforming the hospitality industry. Our...
-
Technical Engineer
3 days ago
Cebu City, Central Visayas, Philippines Resource One Corporation Full timeOverviewThe leading supplier of Metal Working Fluids and Lubricants for the manufacturing industry is in search for… One (1) Technical Engineer-Biñan City, Laguna to be part of our winning team.Job HighlightsPersonal and professional growthChallenging but fun working environmentComprehensive training programJob ResponsibilitiesOrganize and supervise...