Support Engineer

2 days ago

Cebu City, Central Visayas, Philippines one Full time ₱900,000 - ₱1,200,000 per year

Are you someone who thrives in a fast-paced, customer-focused environment?

Do you enjoy solving problems and making a real difference?

is looking for motivated and customer-focused individuals to join our team

Your Tasks
Technical Problem-Solving

  • Troubleshoot technical issues with cookie banners, privacy policies, and consent management implementations
  • Debug JavaScript implementations and API integrations
  • Analyze website configurations to identify consent management issues
  • Test and reproduce customer-reported bugs
  • Document technical issues with clear reproduction steps for engineering

Process Improvement

  • Develop & improve internal tooling and support processes
  • Identify patterns in support requests to improve product and documentation
  • Help onboard and mentor new support team members as needed

Cross-Team Collaboration

  • Collaborate with engineering on solutions for recurring issues
  • Participate in product meetings to represent customer voice
  • Work with legal team to understand compliance requirements and communicate them to customers

Customer Support

  • Respond to escalated customer inquiries via email, chat, and ticketing system
  • Support tier 1/ tier-2 team in guiding customers through integration processes and best practices
  • Create and maintain support documentation and knowledge base articles
  • Handle system support requests from large customers and agencies

Qualifications

  • Educational background in Computer Science or Computer Engineering or a relevant field
  • Professional English communication skills (written and spoken)
  • Proficient in HTML/CSS/JavaScript, Chrome DevTools, API/Integration knowledge, Jira / GitHub, SaaS Architecture & Deployment Models
  • Google Tag Manager and Back-end scripting experience
  • A team-oriented mindset and a pro-active attitude
  • You're efficient and can quickly adapt to new situations
  • A natural problem-solver with empathy and professionalism

What We Offer

  • The chance to work with a leading name in web hosting and digital solutions.
  • A vibrant, collaborative team where your ideas and contributions matter.
  • Competitive salary with attractive performance-based bonuses.
  • Health Insurance
  • A free website with a domain and hosting, where you can choose your domain name.

Welcome to , where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.

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