Support Engineer

2 days ago

Cebu City, Central Visayas, Philippines one Full time ₱900,000 - ₱1,200,000 per year

Are you someone who thrives in a fast-paced, customer-focused environment?

Do you enjoy solving problems and making a real difference?

is looking for motivated and customer-focused individuals to join our team

Your Tasks
Technical Problem-Solving

  • Troubleshoot technical issues with cookie banners, privacy policies, and consent management implementations
  • Debug JavaScript implementations and API integrations
  • Analyze website configurations to identify consent management issues
  • Test and reproduce customer-reported bugs
  • Document technical issues with clear reproduction steps for engineering

Process Improvement

  • Develop & improve internal tooling and support processes
  • Identify patterns in support requests to improve product and documentation
  • Help onboard and mentor new support team members as needed

Cross-Team Collaboration

  • Collaborate with engineering on solutions for recurring issues
  • Participate in product meetings to represent customer voice
  • Work with legal team to understand compliance requirements and communicate them to customers

Customer Support

  • Respond to escalated customer inquiries via email, chat, and ticketing system
  • Support tier 1/ tier-2 team in guiding customers through integration processes and best practices
  • Create and maintain support documentation and knowledge base articles
  • Handle system support requests from large customers and agencies

Qualifications

  • Educational background in Computer Science or Computer Engineering or a relevant field
  • Professional English communication skills (written and spoken)
  • Proficient in HTML/CSS/JavaScript, Chrome DevTools, API/Integration knowledge, Jira / GitHub, SaaS Architecture & Deployment Models
  • Google Tag Manager and Back-end scripting experience
  • A team-oriented mindset and a pro-active attitude
  • You're efficient and can quickly adapt to new situations
  • A natural problem-solver with empathy and professionalism

What We Offer

  • The chance to work with a leading name in web hosting and digital solutions.
  • A vibrant, collaborative team where your ideas and contributions matter.
  • Competitive salary with attractive performance-based bonuses.
  • Health Insurance
  • A free website with a domain and hosting, where you can choose your domain name.

Welcome to , where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.

  • Sales Support VA

    7 days ago

    Cebu City, Central Visayas, Philippines SCALE UP BUSINESS SUPPORT OPC Full time ₱350,000 - ₱700,000 per year

    About the Role: We're looking for a highly organized and proactive Sales Support Virtual Assistant to provide dedicated inside-sales support for our Engineering Services team. You'll play a key role in keeping the sales pipeline active by handling outreach, client follow-ups, scheduling, proposal preparation, and CRM management — allowing the Sales Lead...

  • Support Engineer

    2 weeks ago

    Cebu City, Central Visayas, Philippines LENET Full time ₱20,000 - ₱22,000 per year

    Join our team as a Support EngineerIn this role, you'll be on the frontlines, delivering exceptional, client-first service to our valued partners. As an integral part of our team, you will provide enterprise-level technical assistance, leveraging your comprehensive expertise across modern IT infrastructure, including POS systems, cybersecurity, network...

  • Technical Support Engineer

    6 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per year

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • Support Engineer

    7 days ago

    Cebu City, Central Visayas, Philippines The CodeBox Inc. Full time ₱30,000 - ₱60,000 per year

    A fast-growing tech company is seeking a proactive and technically skilled Support Engineer to join its Customer Support team. This is a client-facing role where you will provide first- and second-tier technical support, troubleshoot issues across various platforms, and work closely with internal teams to ensure customers receive world-class service.If you...

  • IT Systems Support Engineer

    7 days ago

    Cebu City, Central Visayas, Philippines Centrics Networks Full time ₱900,000 - ₱1,200,000 per year

    **Position: Systems EngineerLocation: Cebu City, Central VisayasJob Type: Full-time (Onsite)**RESPONSIBILITIESResponsible for planning, designing, and implementing system-related solutions that meet client requirements, whether onsite or remotely.Responsible for installing, configuring, and maintaining operating systems, application software, and system...

  • API Support Engineer

    1 week ago

    Cebu City, Central Visayas, Philippines Guesty Full time $60,000 - $80,000 per year

    Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations.We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,,...

  • Senior Support Engineer

    1 week ago

    Cebu City, Central Visayas, Philippines The CodeBox Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the RoleA fast-growing tech company is seeking a proactive and technically skilledSupport Engineerto join its Customer Support team. This is a client-facing role where you will provide first- and second-tier technical support, troubleshoot issues across various platforms, and work closely with internal teams to ensure customers receive world-class...

  • Technical support engineer

    1 week ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time ₱900,000 - ₱1,200,000 per year

    As a Technical Support Engineer, you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.This is a full-time role, on a US shift and on a Work in the office set-up.If you have the right skill set, this may be your opportunity to enter this...

  • Software Support Engineer

    4 days ago

    Cebu City, Central Visayas, Philippines J-K Network Manpower Services Full time ₱720,000 - ₱1,080,000 per year

    Company Profile: Creative Company is a top-tier European provider specializing in digital solutions that help businesses build and expand their online presence.Position: Software Support EngineerCompany Industry: Creative IndustryWork Location: Cebu CityWork Schedule: Mon - Friday (9:00 PM TO 6:00 am)Salary: Php 60,000 - Php 90,000 grossWork Set Up:...

  • Technical Support Engineer

    6 days ago

    Cebu City, Central Visayas, Philippines Asticom Technology Inc Full time ₱800,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:The IT Desktop Support Engineer is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. This role is crucial in ensuring the efficient operation of computer systems, resolving technical problems, and maintaining overall system performance across the...