ServiceNow Solutions Design

2 weeks ago

Manila, National Capital Region, Philippines Monroe Consulting Group Full time
Position Summary

The ServiceNow Solutions Design Lead is responsible for the design and implementation of innovative, cost-efficient, and customer-centric solutions on the ServiceNow platform. This role works collaboratively with internal and external stakeholders to deliver solutions that meet the strategic objectives and business needs of the organization. The position ensures adherence to established standards, methodologies, and best practices.

Key Responsibilities
  • Lead the design and architecture of scalable and reliable ServiceNow solutions.
  • Collaborate with internal/external stakeholders to gather and translate requirements into technical deliverables.
  • Provide technical leadership by mentoring development teams, reviewing technical designs, and defining process documents.
  • Oversee implementation to ensure timely, budget-aligned delivery, including code reviews.
  • Manage and design integrations between ServiceNow and other enterprise systems.
  • Ensure compliance with security standards and regulatory requirements.
  • Maintain comprehensive documentation and generate project or status reports.
  • Lead efforts on continuous improvement and system optimization initiatives.
  • Stay updated on trends and best practices in ServiceNow solutioning and enterprise architecture.
  • Coordinate with vendors and manage third-party deliverables, including billing and SoW alignment.
  • Ensure customer satisfaction by delivering stable and user-aligned solutions and resolving escalated issues.
  • Participate in project budgeting and ensure financial viability of proposed solutions.
  • Support the end-to-end lifecycle from ideation to post-deployment support.
  • Build, coach, and foster a high-performing solution design team.
  • Collaborate with solution leads and architects across other domains to ensure cohesive, end-to-end delivery.
  • Identify and mitigate risks, issues, and dependencies throughout the project lifecycle.
Position Scope
  • Reports to: Manager, Technology Platform and Integration
  • Direct Reports: None (may lead a virtual/project-based team)
  • Performance Metrics: Quality of solution design, adherence to best practices, cost efficiency, and continuous learning
Qualifications

Education:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
  • Equivalent work experience may be considered

Experience:

  • At least 8+ years of experience working with the ServiceNow platform
  • Minimum 5 years in solutions design and implementation (preferably in a digital transformation context)

Certifications (Preferred):

  • ServiceNow Certified System Administrator
  • Additional certifications from NOW Learning (e.g., Implementation Specialist, Architect)
Required Skills & Competencies
  • In-depth knowledge of SPM, ITSM, ITOM, CMDB, and custom application modules
  • Experience with ServiceNow Performance Analytics, reporting, and license management
  • Strong integration background: REST/SOAP APIs, MID Server, and third-party system connections
  • Solid programming skills in JavaScript, HTML, CSS
  • Familiarity with Agile, DevOps, and modern delivery methodologies
  • Strong problem-solving, stakeholder management, and communication skills
  • Ability to mentor others and review technical documentation
Working Relationships

Internal Contacts:

  • Solution Design Leads and Specialists
  • Architects
  • Service Owners and Managers

External Contacts:

  • Third-party Vendors
  • Implementation Partners
  • Technical Consultants and Solution Providers
#J-18808-Ljbffr

  • Technical ServiceNow Architect

    4 days ago

    Manila, National Capital Region, Philippines beBeeArchitecture Full time $105,000 - $135,000

    ServiceNow Architect PositionChevron is a leader in efficient and lower carbon production of traditional energy, with a strategy to grow lower carbon businesses that will be a bigger part of the future.We're seeking innovative technology professionals who can thrive in the global digital environment and help us lead the global energy transition.This role...

  • ServiceNow Functional Expert

    3 days ago

    Manila, National Capital Region, Philippines beBeeServicenow Full time

    Job Title: ServiceNow Functional ExpertJob Description:We are seeking an experienced ServiceNow Functional Expert to join our team. In this role, you will play a critical part in delivering and supporting managed services for ServiceNow solutions.Your primary focus will be on ITxM (IT Service Management, IT Operations Management, IT Business Management),...

  • Manager, People Function Content – ServiceNow

    4 weeks ago

    Manila, National Capital Region, Philippines White & Case LLP Full time

    Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers and staff operating from more than 47locations, working in...

  • Automation Solution Expert

    4 days ago

    Manila, National Capital Region, Philippines beBeeAutomation Full time

    About the RoleWe are building a high-impact automation team focused on HR needs. Our team works closely with HR teams to deliver smart, scalable solutions that create exceptional employee experiences.As an Automation Solution Expert, you will be trusted to deliver complex automation solutions that bring real transformation to how HR works. Using UiPath and...

  • Application Engineer

    4 weeks ago

    Manila, National Capital Region, Philippines Ekkremis SOlutions Inc. Full time

    "• 3-5 years of experience•Proficiency in ServiceNow SAM Pro.•Experience with SaaS and direct integration profile integration.•Strong knowledge of software license management and software asset management lifecycle.•Expertise in creating and managing PowerBI dashboards.•Ability to gather, analyze, and interpret data.•Understanding of data lakes...

  • Financial Solutions Designer

    3 days ago

    Manila, National Capital Region, Philippines beBeeArchitect Full time

    Job DescriptionThis role is a vital part of our technology and operations team. As an architect, you will be responsible for designing and maintaining the development practices and standards that enable us to move fast while maintaining quality.Key responsibilities include working with engineering leads to design and implement scalable and resilient system...

  • Senior IT Application Specialist

    2 days ago

    Manila, National Capital Region, Philippines Aurecon Full time

    OverviewSenior IT Application Specialist (ServiceNow Specialist) role at Aurecon. Join to apply for this position.ResponsibilitiesProactively manage the health and performance of the ServiceNow platform through preventive maintenance, timely troubleshooting, performance monitoring and proactive identification of potential issues.Drive continuous improvement...

  • Hosting Solution Engineer

    4 weeks ago

    Manila, National Capital Region, Philippines Aurecon Full time

    Join to apply for the Hosting Solution Engineer role at Aurecon.About AureconAt Aurecon, innovation, eminence, and digital transformation are at the core of our work. We value diversity and foster a culture of respect, trust, and inclusiveness that fuels our creativity.Role OverviewThe IT Solutions Engineer for Hosting will be responsible for delivering and...

  • IT Platform Expert

    1 day ago

    Manila, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000

    Key ResponsibilitiesThe Senior IT Application Specialist is responsible for managing the health and performance of the ServiceNow platform through preventive maintenance, timely troubleshooting, performance monitoring, and proactive identification of potential issues.Develop and implement strategies to drive continuous improvement of the platform and...

  • Senior SAP Solution Designer

    20 hours ago

    Manila, National Capital Region, Philippines beBeeExpert Full time ₱900,000 - ₱1,200,000

    Key Role:As an SAP Subject Matter Expert in the presales solutioning process, you will play a pivotal role in shaping our company's success by designing and presenting tailored SAP solutions to meet the unique needs of our clients.Primary Responsibilities:Solution Design and Development:Collaborate closely with sales teams and support staff to develop...