
Senior IT Application Specialist
3 days ago
Senior IT Application Specialist (ServiceNow Specialist) role at Aurecon. Join to apply for this position.
Responsibilities- Proactively manage the health and performance of the ServiceNow platform through preventive maintenance, timely troubleshooting, performance monitoring and proactive identification of potential issues.
- Drive continuous improvement of the platform to optimise processes and user experience.
- Ensure comprehensive documentation of all development efforts i.e. use cases, configuration, customizations and integrations to facilitate maintainability, knowledge transfer and future development efficiency.
- Liaise with other staff and/or squads to problem solve and ensure consistency of processes.
- Embrace Aurecon's safety culture, understand and role model adherence to their obligations and actively participate in implementing safe systems of work.
You will also need the following:
- Tertiary qualifications in Computer Science or a related discipline
- With at least 4 years' experience in implementation/customisation and administration of ServiceNow ITSM and ITOM
- Strong experience in application development and support in a Global Shared Services set up
- Extensive experience in ServiceNow ITSM and ITOM.
- Experienced in platform configuration and customization, including scripting and workflow automation, to meet business requirements and deliver solutions that adhere to best practices.
- Proficient in analysing requirements, designing and building service request fulfilment workflows, and developing comprehensive documentation.
- Experienced in ServiceNow integrations with external systems using Orchestration, Web Services, Soap calls, etc. to sync, manipulate and maintain data between ServiceNow and other systems
- Strong troubleshooting, monitoring, and incident resolution skills.
- Experienced in ServiceNow OOTB reporting, and dashboard creation.
- Experienced in maintaining security requirements within ServiceNow instances, including but not limited to tasks such as security patch installation, upgrades, cloning, etc
- Solid understanding of IT infrastructure, ITSM, ITOM, CMDB, asset management business process and e-bonding solutions
- Capable of creating automated test frameworks and providing estimates.
- Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills.
- Excellent Communication Skills to technical and non-technical audience.
- Strong Stakeholder Management skills and has worked with a diverse set of stakeholders
- Experience in Agile methodology and Scrum
We've re-imagined engineering. Aurecon is an engineering and infrastructure advisory company, but not as you know it
For a start, our clients' ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world's most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.
We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can't. Think engineering. Think again.
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