Senior IT Application Specialist

3 weeks ago

Manila, National Capital Region, Philippines Aurecon Full time
Overview

Senior IT Application Specialist (ServiceNow Specialist) role at Aurecon. Join to apply for this position.

Responsibilities
  • Proactively manage the health and performance of the ServiceNow platform through preventive maintenance, timely troubleshooting, performance monitoring and proactive identification of potential issues.
  • Drive continuous improvement of the platform to optimise processes and user experience.
  • Ensure comprehensive documentation of all development efforts i.e. use cases, configuration, customizations and integrations to facilitate maintainability, knowledge transfer and future development efficiency.
  • Liaise with other staff and/or squads to problem solve and ensure consistency of processes.
  • Embrace Aurecon's safety culture, understand and role model adherence to their obligations and actively participate in implementing safe systems of work.
Qualifications

You will also need the following:

  • Tertiary qualifications in Computer Science or a related discipline
  • With at least 4 years' experience in implementation/customisation and administration of ServiceNow ITSM and ITOM
  • Strong experience in application development and support in a Global Shared Services set up
  • Extensive experience in ServiceNow ITSM and ITOM.
  • Experienced in platform configuration and customization, including scripting and workflow automation, to meet business requirements and deliver solutions that adhere to best practices.
  • Proficient in analysing requirements, designing and building service request fulfilment workflows, and developing comprehensive documentation.
  • Experienced in ServiceNow integrations with external systems using Orchestration, Web Services, Soap calls, etc. to sync, manipulate and maintain data between ServiceNow and other systems
  • Strong troubleshooting, monitoring, and incident resolution skills.
  • Experienced in ServiceNow OOTB reporting, and dashboard creation.
  • Experienced in maintaining security requirements within ServiceNow instances, including but not limited to tasks such as security patch installation, upgrades, cloning, etc
  • Solid understanding of IT infrastructure, ITSM, ITOM, CMDB, asset management business process and e-bonding solutions
  • Capable of creating automated test frameworks and providing estimates.
  • Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills.
  • Excellent Communication Skills to technical and non-technical audience.
  • Strong Stakeholder Management skills and has worked with a diverse set of stakeholders
  • Experience in Agile methodology and Scrum
About Us

We've re-imagined engineering. Aurecon is an engineering and infrastructure advisory company, but not as you know it

For a start, our clients' ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world's most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can't. Think engineering. Think again.

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