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3 days ago
Job Title: ServiceNow Functional Expert
Job Description:We are seeking an experienced ServiceNow Functional Expert to join our team. In this role, you will play a critical part in delivering and supporting managed services for ServiceNow solutions.
Your primary focus will be on ITxM (IT Service Management, IT Operations Management, IT Business Management), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), Integrated Risk Management (IRM), Security Operations (SecOps), and Strategic Portfolio Management (SPM).
You will gather and analyze business requirements, configure ServiceNow modules, optimize processes, and support operational activities such as incident resolution, service request fulfillment, and platform enhancements.
Required Skills and Qualifications:- Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
- 3+ years of experience as a Functional Consultant or Business Analyst in ServiceNow implementations or managed services.
- Hands-on experience in ITxM, CSM, HRSD, IRM, SecOps, or SPM modules.
- Familiarity with operational support tasks, such as incident resolution, service request fulfillment, and knowledge base maintenance.
This role offers the opportunity to drive business value through ServiceNow managed services, supporting ADNOC's operational excellence and digital transformation goals in a dynamic, enterprise-scale environment.
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