Sales Order Specialist

3 weeks ago

Taguig, National Capital Region, Philippines LSEG Full time
Overview

The Sales Order Specialist - AMERS generates quotes and enters order information into relevant systems, supporting the quote-to-billing processes. They enhance customer experience by achieving timely service delivery based on agreed product/process turnaround times, reducing resolution time for sophisticated requests and specialty accounts. The successful candidate is responsible for the order process for a designated group of customers or a designated geographical area, ensuring accuracy and timeliness while providing expertise to customers to deliver satisfaction and help the company meet its goals. May include implementation of Service Level Agreements.

Responsibilities
  • Handle order processing for select products, ensuring timely and accurate fulfillment; call out delays as needed.
  • Maintain quality and efficiency standards; handle internal customer queries expertly.
  • Collaborate with team members to meet customer requirements and attend team meetings.
  • Responsible for online maintenance, subscription lapsing, and access issues; support billing team with invoice validation.
  • Creation and modification of customer master data.
  • Meet agreed volume, service and quality targets.
Qualifications
  • 1-2 years of significant work experience.
  • Graduate/post-graduate in related field such as Commerce or Accounting; experience candidates should have prior OMS experience.
Required Skills
  • Strong data interpretation abilities.
  • Familiarity with computer systems; SAP, Salesforce, CPQ, and Siebel is advantageous.
  • Outstanding focus on accuracy, thoroughness, and value in tasks, ensuring an excellent customer experience.
  • Ability to work independently on various activities, demonstrating effective prioritization and critical issue resolution skills.
  • Ability to prioritize tasks, maintain attention to detail, and meet deadlines while balancing multiple tasks concurrently.
  • High curiosity for learning and encouraging effective partnerships.
  • Excellent written and verbal communication skills.
  • 1-2 years Customer Service / Order-To-Cash background.
  • Willingness to work in AMERS/US shift.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • IT Services and IT Consulting and Financial Services

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. This means that we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We will reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.

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