Order Management Representative

3 days ago

Taguig, National Capital Region, Philippines beBeeOpportunity Full time ₱1,060,000 - ₱1,510,900

Job Description

We are looking for a highly skilled professional to join our team as an Order Management Specialist. In this role, you will be responsible for ensuring the smooth processing of customer orders from quotation to delivery.

You will coordinate between customers, internal teams, and suppliers to resolve issues, manage claims, and drive adoption of our e-commerce platform.

This is a challenging role that requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

  • Order Processing: Efficiently handle and process a high volume of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.
  • Enquiries Management: Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Claims Management: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Stakeholder Collaboration: Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
  • E-commerce Support: Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.
Required Skills and Qualifications
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Ability to manage multiple priorities and work collaboratively with cross-functional teams.
Benefits
  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

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