Key Accounts Officer

2 weeks ago


Cebu City, Central Visayas, Philippines HawodTech Solutions Full time

The key purpose of this role is to be the subject matter expert for key customers regarding the platform, providing system configuration capability support to key customer platform administrators. This includes providing accurate advice to key customers regarding system issues, questions, technical and general concerns, and escalating issues appropriately through internal channels.

Key Responsibilities

  • Performs daily ticket hygiene; review ticket updates and follows through relevant stakeholders to help expedite ticket resolution.
  • Maintaining a high level of professionalism with key customer administrators and establishing a positive rapport through online chat, email, phone, and videoconference calls.
  • Providing accurate responses to customer inquiries in a timely manner and to the SLA requirements.
  • Managing customer incidents and escalating internally via the appropriate internal channels, taking ownership and ensuring that all incidents are resolved to the customers' satisfaction and in accordance with SLAs.
  • Following all policies and procedures in servicing our key customers.
  • Building appropriate professional relationships with assigned customer administrators.
  • Educating assigned key customers on the functionality and features of the platform during interactions.
  • Delivering monthly/quarterly Service Level Agreement reporting.
  • Audit assigned key customer accounts to ensure billing accuracy.
  • Providing billing guidance to the Accounts team regarding verification charges (where applicable).
  • Proactively identify system improvements and share these with assigned customers.
  • Be involved in recurring account meetings with assigned customers.

Measures of Success

  • Retention of key Customers
  • NPS from assigned Customers
  • Positive feedback from assigned Customers
  • Internal quality scores regarding correspondence and problem resolution
  • Meeting productivity expectations
  • Customer uptake of proposed system improvements

Development Objectives

0-3 Months

  • Build internal relationships with Internal & External Stakeholders.
  • Develop an intimate understanding of the product and range of use cases.
  • Develop a good working dynamic and rhythm with the partner Account Manager.
  • Develop a network within the organization to help drive efficient customer resolution.

3-6 Months

  • Learn to use the data to share insights with the Account Manager for Continuous Improvement.
  • Support the Account Specialist and Account Manager in building out a Change Management case.
  • Build a solid understanding of the customer portfolio and relationships of subsidiary companies.
  • Solve complex tickets with minimal supervision.

6-12 Months

  • Be an independent problem solver and create sound business suggestions to solve a customer or company problem.
  • Build a strong understanding of the value of our services and use it in mitigating any pain points with other newly identified strategic or key accounts.
  • Maintain and continue the account retention through sharing expertise with assigned Customers.
#J-18808-Ljbffr
  • Key Account Officer

    4 weeks ago


    Iloilo City, Western Visayas, Philippines SAIFEN DRUGS PHILIPPINES INC Full time

    The Key Account Officer is responsible for overseeing the implementation of business objectives among the company's sales, marketing and business development professionals. The duties include comparing current sales numbers to desired quotas, delegating sales and marketing tasks among team members and meeting with upper management to discuss their...


  • Cebu City, Central Visayas, Philippines Lennor Group Full time

    About Lennor GroupAs a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines,...


  • Cebu City, Central Visayas, Philippines Trans-Master Enterprises & Service Shop Full time

    This role involves managing daily office administrative duties and basic accounting tasks as an Office Accounting Assistant. Key responsibilities include maintaining accurate records of financial transactions, assisting with invoicing, processing payments, and supporting daily office operations.We are seeking a highly organized and detail-oriented individual...

  • Account Officer

    2 weeks ago


    Cebu City, Central Visayas, Philippines BMY Lending Inc Full time

    On-site - Cebu No Exp Required High/Senior High School Full-timeJob DescriptionThe Account Officer is responsible for managing financial records, processing transactions, and assisting with financial reporting and budgeting.Key ResponsibilitiesHandle accounts payable and receivable.Reconcile bank statements and financial discrepancies.Assist with monthly,...

  • Accounting Officer

    5 days ago


    Cebu City, Central Visayas, Philippines Trans-Master Enterprises & Service Shop Full time

    The Accounting Officer is responsible for daily office administrative duties and basic accounting tasks. This role involves maintaining accurate records of financial transactions, assisting with invoicing, processing payments, and supporting daily office operations. The ideal candidate will be organized, detail-oriented, and proficient in basic accounting...

  • Accounting Officer

    2 weeks ago


    Cebu City, Central Visayas, Philippines Envi-comm Corporation Full time

    This is a full-time on-site role for an Accounting Officer located in Cebu. The Accounting Officer will be responsible for preparing financial statements, managing accounting records, and utilizing accounting software for accurate record keeping. Additionally, the Accounting Officer will analyze financial data, execute daily financial transactions, and...

  • Accounting Officer

    1 week ago


    Cebu City, Central Visayas, Philippines J. Nitton Development Corp Full time

    We are looking for a detail-oriented Accounting Officer - Accounts Receivable to manage financial records, ensure accuracy, and support efficient financial operations.The Accounting Officer's (Accounts Receivable) responsibilities include:Managing the Accounts Receivable process to ensure timely collection of payments,Managing invoices process (from...


  • Cebu City, Central Visayas, Philippines Otsuka-Solar Philippines Incorporated Full time

    We're Hiring: Key Account Manager Work Type: Fieldwork Area of Assignment: Cebu About the RoleAre you ready to take your sales and marketing skills to the next level? As our Key Accounts Manager, you'll be at the heart of driving business growth by managing key partnerships, ensuring product visibility, and executing trade marketing strategies. This role...

  • Accounting Officer

    1 week ago


    Cebu City, Central Visayas, Philippines Envi-comm Corporation Full time

    On-site - Cebu 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole DescriptionThis is a full-time on-site role for an Accounting Officer located in Cebu. The Accounting Officer will be responsible for preparing financial statements, managing accounting records, and utilizing accounting software for accurate record keeping. Additionally, the...


  • Cebu City, Central Visayas, Philippines Philippine Blue Cross Biotech Corporation Full time

    QUALIFICATIONSMust be a graduate of any Bachelor's DegreeAt least one to two years of related experience in Trade MarketingBackground in the Consumer health industry is an advantage but not requiredProven track record in product management, including planning, risk management, success analysis, and status updatesWith a demonstrated track record of achieving...


  • Cebu City, Central Visayas, Philippines PRIFOOD CORPORATION Full time

    JOB RESPONSIBILITIES:Prepare monthly operation and business review reports.Achieve 100% monthly sales targets.Conduct regular Merchandiser's Meetings.Track competitor activities and establish Bellwether Accounts.Assist in new product launches and ensure stock replenishment.Monitor inventory, correct discrepancies, and review merchandiser reports.Conduct...

  • Account Officer

    5 days ago


    Cebu City, Central Visayas, Philippines RCBC Full time

    Account Officer - Housing Loans BusinessJob Summary:Housing Loans origination and marketing where key business targets would have to be met.How will you contribute?Developing and nurturing relationships with branches.Negotiating with retail clients relative to terms and conditions of loans and other financing activities.Soliciting target accounts and...


  • Cebu City, Central Visayas, Philippines Prifood Corporation Full time

    Job ResponsibilitiesPrepare monthly operation and business review reports.Achieve 100% monthly sales targets.Conduct regular Merchandiser's Meetings.Track competitor activities and establish Bellwether Accounts.Assist in new product launches and ensure stock replenishment.Monitor inventory, correct discrepancies, and review merchandiser reports.Conduct...

  • Accounting Officer

    2 weeks ago


    Cebu City, Central Visayas, Philippines Cebu Grasya Foods, Inc Full time

    - must be a graduate of BS Accountancy/ Management Acctg/ Finance Management- Must have experience in bookkeepingSeniority levelEntry levelEmployment typeFull-timeJob functionAccounting/Auditing and FinanceGet notified about new Accounting Officer jobs in Cebu, Central Visayas, Philippines.#J-18808-Ljbffr


  • Cebu City, Central Visayas, Philippines Nabati Food Philippines Full time

    Job Responsibilities: • Supports in developing and maintaining strong relationships with clients, acting as a point of contact for all communications and inquiries.• Supports account teams to ensure the successful execution of campaigns and projects.• Helps in implementing strategic marketing plans in collaboration with clients and internal teams.•...


  • Cebu City, Central Visayas, Philippines CITADEL Pacific Ltd. Full time

    Job Title: Key Account Expansion ExpertLocation: CebuDescription:CITADEL Pacific Ltd. is seeking a highly skilled Key Account Expansion Expert to join our team in Cebu. As a Key Account Expansion Expert, you will be responsible for developing and implementing strategies to drive growth and expansion of key accounts.About the Role:You will work closely with...


  • Cebu City, Central Visayas, Philippines Unilever Brazil Full time

    KEY ACCOUNTABILITIES/DELIVERABLES:Developing top supermarket customers through the execution of differentiated national and customized activitiesEnsuring regular customer engagement to further build business and relationshipEnsuring perfect basics such as stock availability, replenishment across all branches, visibility and merchandising of products...


  • Cebu City, Central Visayas, Philippines Unilever Full time

    KEY ACCOUNTABILITIES/DELIVERABLES:Developing top supermarket customers through the execution of differentiated national and customized activitiesEnsuring regular customer engagement to further build business and relationshipEnsuring perfect basics such as stock availability, replenishment across all branches, visibility and merchandising of products...

  • Key Account Manager

    5 days ago


    Cebu City, Central Visayas, Philippines NESTLE BUSINESS SERVICES AOA INC Full time

    Main Purpose of the Job:Manage key drugstore/pharmacy customers to achieve profitable growth. Make Nestle a business partner of choice by creating a customer category business plan, practicing and modeling the Nestle way of selling and negotiation, and driving excellence in execution.Key Responsibilities:Find customer opportunities to support and build...


  • Cebu City, Central Visayas, Philippines Michael Page Full time

    About Michael PageWe're a leading recruitment agency dedicated to helping businesses find the best talent.Sales Key Account Manager Job DescriptionJob Overview:As a Sales Key Account Manager, you will play a crucial role in driving business growth and developing strategic partnerships with key accounts.Main Responsibilities:Develop and maintain strong...