Collections Specialist Accounts Receivable
3 days ago
As a Collection Specialist Accounts Receivable, you will:
- Provide excellent credit and collection activities to Copeland customers.
- Apply knowledge and system resources to walk through customers and verify symptoms and issues.
- Review and release orders related to assigned accounts that are placed on hold in a timely manner.
- Ensure individual transaction management is based on client agreements.
- Escalate delinquent customers to the team leader, supervisor, and division POC for warranty cancellation, credit hold, credit limit decrease, etc.
- Assist in the training of new hires and/or collection trainees.
- Collaborate with the team to generate operational improvement initiatives that strive to improve the team's efficiency.
Who You Are:
You are a forward-thinking, highly motivated individual who loves challenges and has an enthusiastic interest in operational improvement. You can efficiently converse strategic directions, recommend improvements that will drive the business forward, and make a meaningful business impact. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.
Required Education, Experience, & Skills:
- Bachelor's degree in Business, Financial, or Accounting background.
- At least 1 year of work experience in collections or customer service-related fields.
- Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.
- Related experience in the shared services industry (business-to-business collections, order entry, customer service, accounts payable, cash applications, and receivables).
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