Korean VIP Manager

3 weeks ago

Manila, National Capital Region, Philippines Story Terrace Inc. Full time

Title: KoreanVIP Manager (Crypto Casino & Sportsbook)

Department: Revenue Operations

Location: Korea or Remote (Asia Timezone Preferred)

About Block Labs

Block Labs is a leading force in the Web3 space, incubating, investing in, and accelerating top-tier fintech, crypto and iGaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding, refine product-market fit, and grow their audiences. Our diverse team drives innovation, using deep industry expertise and an extensive network to empower the next wave of blockchain-driven companies. At Block Labs, we're passionate about turning bold ideas into breakthrough success.

The Opportunity

We are looking for a passionate and experienced VIP Manager to lead our high-value customer engagement efforts for the Korean market. You will play a critical role in maintaining long-term relationships with our most loyal players and growing our footprint in Korea. This position requires native-level Korean fluency, deep cultural understanding of Korean customer expectations, and strong operational capabilities.

As a brand rooted in innovation and entertainment, we are building a premium VIP experience that reflects Korean values of respect, discretion, and trust.

Your Responsibilities:

VIP Relationship Management

  • Develop strong, trust-based relationships with Korean high-value players through tailored communication and service.
  • Ensure a white-glove experience that reflects high standards of Korean culture.

Customer Engagement & Retention

  • Personalize interactions and campaigns based on player preferences, behavior, and lifecycle status.
  • Organize exclusive events, promotions, and offers targeted to VIP interests, both online and offline (e.g., tournaments, gifts, concierge perks).

Operations & Support

  • Serve as the main point of contact for VIPs in Korea, addressing all inquiries with speed and professionalism.
  • Handle escalations, disputes, and feedback with care and attention to detail.

Monitoring & Insights

  • Track player activity to identify upsell and retention opportunities.
  • Analyze data and produce reports on VIP KPIs, campaign effectiveness, and player satisfaction.

Collaboration & Strategy

  • Partner with CRM, product, marketing, and compliance teams to localize strategies for the Korean audience.
  • Provide market intelligence and feedback to optimize our VIP offering in Korea.

What We're Looking For:
  • Native-level Korean (spoken and written) and strong English communication.
  • Proven success in a VIP or high-touch customer-facing role in online gaming, iGaming, entertainment, or luxury services.
  • Deep understanding of Korean player behavior, preferences, and cultural nuances.
  • Experience with data tools (CRM, analytics platforms, segmentation engines).
  • Highly organized, detail-oriented, and emotionally intelligent.
  • Knowledge of Korea's regulatory landscape for iGaming is a strong plus.
  • Flexible schedule to accommodate player needs, including evenings and weekends when necessary.
#J-18808-Ljbffr

  • Korean Sales Assistant Manager

    4 weeks ago

    Manila, National Capital Region, Philippines Pacific Islands Club Co, Ltd Full time

    SUMMARY:Coordinating with tour agents and group organizers to maximize room nights and revenue, communicate with Food and Beverage, SEA and group organizers to assist any group functions or events. Regular attendance is an essential function of the job. PIC cannot accommodate unpredictable or sporadic absenteeism, unless covered by federal/state...

  • Assistant Kitchen Manager

    3 weeks ago

    Manila, National Capital Region, Philippines BOK Korean Fried Chicken Full time

    The Assistant Branch Manager works closely with the Branch Manager to support the overall operations of the branch. Primarily focused on kitchen staff and cashier duties, the Assistant Branch Manager ensures smooth functioning of the kitchen operations and provides excellent customer service at the cashier counter. They are responsible for maintaining high...

  • V.I.P Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Digicore Business Management Services Full time

    What you'll be doingDevelop and oversee VIP guest services, ensuring seamless experiences that exceed expectationsManage and coordinate VIP bookings, itineraries, transportation, and logisticsAct as the main point of contact for VIP clients, addressing their needs and concerns promptly and professionallyCollaborate with cross-functional teams to deliver...

  • Institutional Sales Manager

    2 days ago

    Manila, National Capital Region, Philippines Binance Full time

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...

  • Customer Service Manager

    1 day ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    OverviewJoin to apply for the Customer Service Manager (APAC) - Mandarin/Japanese/Korean role at JPMorganChase.As a Customer Service Manager (Individual Contributor) in Wealth Management, you will be the primary point of contact for our participants. You will provide exceptional customer service and share your knowledge of our products and services to...

  • Lead Business Development Executive

    1 day ago

    Manila, National Capital Region, Philippines beBeeDirectorship Full time ₱900,000 - ₱1,200,000

    Grow Your Career as a Commerce Account DirectorThis role is ideal for someone with strong commercial acumen and operational execution skills, who can drive partner strategy and ensure successful onboarding and growth of our B2B travel commerce partners in APAC.About the RoleDevelop and execute a comprehensive strategy to maximize partner satisfaction, drive...

  • Front Office Manager

    4 weeks ago

    Manila, National Capital Region, Philippines Astoria Hotels and Resorts Full time

    Job DescriptionResponsible for effective performance of the functions of all front office sectionsEnsures that all VIP rooms are inspected and informs Housekeeping/Engineering regarding maintenance and repair.Attends to guests problems, request, inquiries, approves guestrooms amenitiesPrepares daily, weekly, monthly occupancy forecasts evaluated against...

  • Host - Front Office

    4 hours ago

    Manila, National Capital Region, Philippines Hyatt Hotels Corporation Full time

    OverviewWe are looking for an exceptional Front Office Host who will provide fast, friendly and efficient service to the guest throughout all stages of their stay.In this role, you will engage with both colleagues and guests through meaningful conversations and respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient...

  • Facilities Operations Manager

    2 days ago

    Manila, National Capital Region, Philippines beBeeFacilities Full time ₱800,000 - ₱1,200,000

    Job OverviewFacilities Management Engineers oversee daily operations of various systems including HVAC, electrical, and plumbing.ResponsibilitiesConduct regular inspections to identify maintenance and repair needs.Develop and implement maintenance schedules to minimize downtime.Manage facilities, create work orders, and ensure timely resolution.Vendor &...

  • Digital Asset Relationship Manager

    2 days ago

    Manila, National Capital Region, Philippines beBeeInstitutional Full time $80,000 - $120,000

    About Institutional Sales RoleBinance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of...