Customer Service Manager

2 days ago

Manila, National Capital Region, Philippines JPMorganChase Full time
Overview

Join to apply for the Customer Service Manager (APAC) - Mandarin/Japanese/Korean role at JPMorganChase.

As a Customer Service Manager (Individual Contributor) in Wealth Management, you will be the primary point of contact for our participants. You will provide exceptional customer service and share your knowledge of our products and services to support customers in their financial journey. Your role will involve communicating with customers via phone and email, resolving queries, and ensuring a memorable experience.

Job Responsibilities
  • Serve as the first point of contact for Wealth Management clients.
  • Provide exceptional customer service and product knowledge.
  • Communicate with customers via phone and email to deliver high-quality responses.
  • Collaborate with other departments to resolve client queries.
  • Adapt communication style to meet customer needs.
  • Identify and recommend improvements within the Customer Support function.
  • Handle challenging conversations, including complaints.
Required Qualifications, Capabilities, And Skills
  • Proficient in any of the languages both verbal and written – Mandarin, Japanese and Korean
  • Excellent customer service skills in telephone and email etiquette
  • Strong client focus and interpersonal skills.
  • Proactive mindset with a focus on continuous improvement.
  • High level of technical skill in the field of expertise.
  • Ability to exercise discretion and judgment.
Preferred Qualifications, Capabilities, And Skills
  • University degree in Economics, Finance, or equivalent work experience.
  • Experience in a customer service role, preferably in financial services.
  • Excellent communication skills.
  • Empathetic problem solver with a passion for learning.
Additional Information
  • Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)
About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Other
#J-18808-Ljbffr

  • Customer Service Manager

    4 weeks ago

    Manila, National Capital Region, Philippines RemoteVA Full time

    Job Title: Customer Service ManagerLocation: RemoteJob Type: Full-TimeWe are seeking an experienced and proactive Customer Service Manager to lead and optimize our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance...

  • Customer Service Manager

    2 days ago

    Manila, National Capital Region, Philippines Remote VA Full time

    Job Title: Customer Service ManagerLocation: RemoteJob Type: Full-TimeWe are seeking an experienced and proactive Customer Service Manager to lead and optimize our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance...

  • Customer Service Manager

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time $90,000 - $120,000

    Job TitleA leader in customer service, responsible for guiding teams to deliver exceptional experiences.About the RoleThis position plays a vital role in shaping the customer service function. Key ResponsibilitiesProvide strategic oversight and leadership direction to managers and experienced professionals.Develop and implement policies and procedures to...

  • Customer Service Operations Manager

    1 day ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Senior Customer Service ProfessionalJob Title: Senior Customer Service SpecialistWe are seeking a seasoned customer service professional to join our team, with the opportunity to grow into a leadership role. This position is ideal for an experienced customer service specialist who thrives in complex environments and is ready to take the next step in their...

  • Customer Service

    2 days ago

    Manila, National Capital Region, Philippines Metrobank Full time

    OverviewThe roles take on client concerns without compromising the bank's policies and procedures. These require knowledge and expertise in managing branch operations, product sales, customer channels, and/or cash-handling transactions. The various positions expect the candidate to promote great customer experience in various activities, including...

  • Account Manager

    3 days ago

    Manila, National Capital Region, Philippines beBeeCashier Full time

    Cashier Role">We are looking for a skilled Cashier to join our team. As a Cashier, you will be responsible for providing exceptional customer service and managing financial transactions in a secure environment.Key Responsibilities:Manage cash and chip inventory, ensuring accuracy and security at all times.Process financial transactions, including but not...

  • Customer Service Director

    1 day ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Customer Service DirectorWe are seeking a seasoned Customer Service Director to lead our customer support operations and drive exceptional experiences for our customers.This strategic role requires strong leadership skills, extensive experience in customer service management, and a proactive approach to enhance customer satisfaction and retention.Lead,...

  • Customer Service Assistant

    2 days ago

    Manila, National Capital Region, Philippines ABSI Full time

    OverviewManagement Information Systems and Project Management Specialist, Recruitment Marketing OIC @ ABSI | Data Analysis, Project Management, Talent…Job SummaryThe Customer Service Assistant is responsible for providing excellent customer support through various channels such as phone, email, chat, or in-person interactions. The role ensures customer...

  • Customer Service Representative

    8 hours ago

    Manila, National Capital Region, Philippines Sonic Electronix Full time

    SummaryCustomer Service Representatives report into our Customer Service Manager. This role emphasizes ownership of every interaction in order to drive customer satisfaction and increase profitability for the business. This is an incredibly important position that is responsible for casting our company vision: spreading audio bliss through thoughtful product...

  • Customer Service Representative

    1 day ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Job OverviewWe are seeking a Customer Service Agent to join our team in providing exceptional customer service and ensuring the smooth operation of our customer service operations.The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail.Key Responsibilities:Document, process, or refer...