Streetfair - Operations and Support Representative

3 weeks ago

Manila, National Capital Region, Philippines Fresh Prints Full time
Streetfair - Operations and Support Representative

Join to apply for the Streetfair - Operations and Support Representative role at Fresh Prints.

Role Description

This is a full-time role for a sales/supply role. You will be responsible for driving market supply growth (bringing home service businesses onto the app), building customer relationships, conducting training sessions, and managing sales operations. This will involve making about 20-30 calls per day. We are currently in 2 markets, Dallas, Texas and Charlotte, NC. We don't care where you work, as long as you are ready to build the best home service marketplace ever built. You will also work closely with the CEO and CTO on a weekly basis and there is plenty of opportunity to grow.

What You\'ll Do
  • Supporting customers (homeowners) and service providers (local businesses) with open requests from our marketplace, focusing on helping service providers stay organized with customer communication and system updates.
  • Monitor and promptly respond to high volume of inbound and outbound text and email communications with both sides of the marketplace.
  • Building trusted relationships with service providers.
  • Prioritizing open operations items based on business impact, urgency, and the context of the service request and service provider relationship.
  • Keep great records / notes from relevant conversations with service providers to ensure all team members have the proper context when engaging with those businesses.
  • Manage and track outreach using HubSpot CRM.
  • Support the vendor onboarding process and handoff to internal teams.
  • Collaborate with sales and operations to refine strategy and improve performance.
Requirements
  • Very high attention to detail and organizational skills
  • Computer savvy, with hands-on experience using HubSpot or similar CRMs
  • Bonus points if you\'ve worked in a marketplace, SaaS, or vendor-facing startup environment
  • Proficiency in Excel / Google Sheets
  • Strong work ethic and a passion for doing things right
  • Excellent written and verbal communication in English
  • Past experience in a customer facing role, ideally customer service oriented
  • Past experience with Google Office Suite (excel/sheets), email or SMS tools
Additional Information
  • Remote work with US shift
  • Competitive annual salary
  • Be part of a fast-moving, mission-driven startup
  • Work closely with a high-caliber, global team
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Retail Apparel and Fashion

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