Streetfair - Operations and Support Representative

2 days ago


Manila, National Capital Region, Philippines Fresh Prints Full time
Streetfair - Operations and Support Representative

Join to apply for the Streetfair - Operations and Support Representative role at Fresh Prints.

Role Description

This is a full-time role for a sales/supply role. You will be responsible for driving market supply growth (bringing home service businesses onto the app), building customer relationships, conducting training sessions, and managing sales operations. This will involve making about 20-30 calls per day. We are currently in 2 markets, Dallas, Texas and Charlotte, NC. We don't care where you work, as long as you are ready to build the best home service marketplace ever built. You will also work closely with the CEO and CTO on a weekly basis and there is plenty of opportunity to grow.

What You\'ll Do
  • Supporting customers (homeowners) and service providers (local businesses) with open requests from our marketplace, focusing on helping service providers stay organized with customer communication and system updates.
  • Monitor and promptly respond to high volume of inbound and outbound text and email communications with both sides of the marketplace.
  • Building trusted relationships with service providers.
  • Prioritizing open operations items based on business impact, urgency, and the context of the service request and service provider relationship.
  • Keep great records / notes from relevant conversations with service providers to ensure all team members have the proper context when engaging with those businesses.
  • Manage and track outreach using HubSpot CRM.
  • Support the vendor onboarding process and handoff to internal teams.
  • Collaborate with sales and operations to refine strategy and improve performance.
Requirements
  • Very high attention to detail and organizational skills
  • Computer savvy, with hands-on experience using HubSpot or similar CRMs
  • Bonus points if you\'ve worked in a marketplace, SaaS, or vendor-facing startup environment
  • Proficiency in Excel / Google Sheets
  • Strong work ethic and a passion for doing things right
  • Excellent written and verbal communication in English
  • Past experience in a customer facing role, ideally customer service oriented
  • Past experience with Google Office Suite (excel/sheets), email or SMS tools
Additional Information
  • Remote work with US shift
  • Competitive annual salary
  • Be part of a fast-moving, mission-driven startup
  • Work closely with a high-caliber, global team
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Retail Apparel and Fashion

Referrals increase your chances of interviewing at Fresh Prints by 2x

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Support Services Group Full time

    About the Customer Service Representative PositionAs a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests.To succeed in this role, excellent communication skills are a must. You'll need to be a quick...


  • Manila, National Capital Region, Philippines ElevateCalls Full time

    Technical Support Representative (Smart Alarm Security Company)Job Openings Technical Support Representative (Smart Alarm Security Company)About the job Technical Support Representative (Smart Alarm Security Company)Job Title: Technical Support RepresentativeCompany: Elevate Calls Inc.Email: jobs@elevatecalls.comLocation:Work From HomeJob Type: Full-Time /...


  • Manila, National Capital Region, Philippines GLOBAL PACIFIC SUPPORT Full time

    We are seeking a motivated Business Development Representative (BDR) to join our dynamic team. In this role, you will act as a crucial link between our Marketing and Sales departments, responsible for generating new business opportunities and cultivating relationships with potential clients.Key ResponsibilitiesLead Qualification: Qualify leads from marketing...


  • Manila, National Capital Region, Philippines IFF Full time

    OverviewCS Support Representative role at IFF. The role is responsible for overseeing the entire Order To Cash process to ensure timely order fulfillment in Business-to-Business support at the country or regional level. This includes managing sales orders for domestic, export, and consignment; coordinating customer complaints; solving operational problems;...


  • Manila, National Capital Region, Philippines CRYOPDP Full time

    Join to apply for the Operations Support Specialist role at CRYOPDPOverviewJoin to apply for the Operations Support Specialist role at CRYOPDPResponsibilitiesBe responsible for uploading of bookings/orders in CRYOPDP System (CAPS / UnITy).Send full details to the LSP including the special instructions.Provide real-time updates of status or milestones in...


  • Manila, National Capital Region, Philippines Sapient Global Services Full time

    One-day hiring process Earn up to 25k monthly Sapient is looking for dedicated Healthcare Support Representatives to join our team This is for urgent hiring. Apply now     Responsibilities:• Answer inquiries regarding medical services, insurance coverage, and billing• Assist patients with scheduling appointments and accessing medical records•...


  • Manila, National Capital Region, Philippines beBeeCustomer Full time

    Customer Service RepresentativeWe are seeking a talented and dedicated Customer Service Representative to join our team.Our company offers an industry-leading benefits package that includes competitive salary, 13th month pay, HMO with 3 free beneficiaries on day one, and 20% ND maternity/paternity leave.As a Customer Service Representative, you will be...


  • Manila, National Capital Region, Philippines Dexcom Full time

    The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...


  • Manila, National Capital Region, Philippines RELX Full time

    OverviewThis role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt...


  • Manila, National Capital Region, Philippines beBeeService Full time ₱150,000 - ₱250,000

    Our company seeks a talented Client Service Representative to provide exceptional support to clients. The ideal candidate will be the frontline point of contact for employers who require assistance with various inquiries through inbound calls, service requests, and chat.This role involves helping clients manage their business using our solutions,...