Operations Support Specialist

3 weeks ago

Manila, National Capital Region, Philippines CRYOPDP Full time

Join to apply for the Operations Support Specialist role at CRYOPDP

Overview

Join to apply for the Operations Support Specialist role at CRYOPDP

Responsibilities
  • Be responsible for uploading of bookings/orders in CRYOPDP System (CAPS / UnITy).
  • Send full details to the LSP including the special instructions.
  • Provide real-time updates of status or milestones in CRYOPDP System (CAPS / Unity) aligned with shipment and return shipment status in tracking sites.
  • Contact Local Service Providers to obtain shipping confirmations and updates when there is no response to emails.
  • Maintain accurate and up-to-date shipment records within the CRYOPDP System (CAPS / UnITy).
  • Ensure that all jobs handled are transferred in the monitoring file on a daily basis.
  • Generate reports from CRYOPDP System (CAPS / Unity) to update the client about shipment status daily.
  • Provide exceptional customer support through effective communication and problem-solving.
  • Escalate issues to Operations Support Supervisor to report to the assigned team per client.
  • Back-up of Operations Support Supervisor when on vacation/leave.
Organizational Position

Manager's Position: Senior Operations Support Supervisor

Interface

External: Clients, Local Service Provider (LSP) of EMEA, Americas, APAC

Required Skills
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong understanding of transportation regulations and compliance requirements.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Strong phone contact handling skills and active listening.
  • Good problem-solving abilities and analytical skills, with a keen attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Knowledge of import/Export procedure and documentation.
  • Understanding of supply chain management principles.
Language

Fluent in English, other foreign language proficiency is a plus.

Specific Experience & Knowledge Required
  • 3 years experience in customer service / operations support in the transport or cold chain industry.
  • Excellent analytical skills and attention to detail.
  • Effective communication and interpersonal skills, with the ability to collaborate across teams.
  • Good organization and data management skills.
Interpersonal skills (Essential)
  • Demonstrates a passion and a responsibility for the client.
  • Demonstrated problem-solving skills.
  • Proactivity.
  • Team player.
  • Professional manner, highly organized and goal driven.
  • Aptitude for following process, attention to details, proposing improvement and getting to root cause of problems.
  • Strict adherence to established processes and procedures.
  • Excellent verbal and written communication skills.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Distribution and Supply Chain
Industries
  • Transportation, Logistics, Supply Chain and Storage, Packaging and Containers Manufacturing, and Freight and Package Transportation

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