Home-Based Category Merchant Coordinator

1 week ago

Manila, National Capital Region, Philippines DCX PH Inc. Full time
Home-Based Category Merchant Coordinator

DCX PH Inc.

Negotiable

Hybrid - Manila 1-3 Yrs Exp Diploma Full-time

Job Description

The DCX Client Services Home-Based Category Merchant Coordinator will assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns. This role will be responsible for driving customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge. You will also have a unique opportunity to act as a valuable team member for a partner, contribute to the success of their organization, and grow your skillsets as a Customer Service Representative.

REQUIRED CORE COMPETENCIES
  • A highly proficient communicator in both spoken and written English
  • Excellent problem-solving and analytical skills
  • Strong organizational and time management skills
  • Ability to function well in a high-paced and at times stressful environment
WHAT YOU WILL DO
  • Responsible for assisting the Merchant team with administrative tasks related to suppliers and product details.
  • Support Merchants on RFP Market Basket item sourcing & pricing using Excel spreadsheets & provided information/product specs.
  • Support Merchants by providing follow-up information on product pricing, images, and access details.
  • Coordinate and manage supplier webinars throughout the year. Send invitations to the Merchant team. Upload supplier webinar details to SharePoint.
  • Responsible for product sourcing for suppliers discontinued items throughout the year and any Merchant needs.
  • Own, or coordinate with shared services teams, assignments and follow through of tasks.
WHAT WE LOOK FOR
  • High School Diploma or GED required
  • Advanced English proficiency level
  • College Education preferred in English, marketing, communications, or related field and/or 1-2 years of experience in a similar role
  • Outstanding verbal and written communication skills; detail oriented
  • Excellent writing ability, including the ability to write within established styles and in other people's direction
  • Proficient in Microsoft Software applications such as Outlook, Word, Teams and Excel
  • Proficiency in Adobe Illustrator & Photoshop
  • Knowledge of basic HTML and ShopStar is a plus
  • Preferred experience using Jira, SharePoint, and Teams
  • Knowledge of Adobe Creative Suite with an emphasis in Illustrator, Photoshop
  • ShopStar experience is a plus
  • Excellent time-management and organizational skills
  • Curious, flexible, patient, and good humored with a positive "can do" attitude
  • Courage to take initiative, share ideas and suggest improvements
  • Able to work quickly and independently in a deadline-driven environment with limited supervision
  • Capable of effectively providing, receiving and responding positively to constructive critiques on work
  • Ability to work effectively in a collaborative team environment with a dynamic range of people
WHAT WE OFFER
  • Salary Range: PHP 27,000
  • Job Type: Full-time
  • Work Shift: 8:00 AM - 5:00 PM CST (USA)
  • Workdays: Monday through Friday (USA)
  • Benefits of working with us:
  • Industry-leading salary packages
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • A company culture focused on your personal and professional growth
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