WFM Assistant Manager

Job Description:We are looking for a skilled and motivated WFM (Workforce Management) Planning Analyst to join our team. In this role, you will be responsible for monitoring and optimizing workforce performance, ensuring that staffing levels align with operational needs. You will use your analytical skills to forecast, schedule, and manage resources...

Workforce Services Manager Job DescriptionWe are seeking a highly experienced Workforce Services Manager to join our team at Neksjob Philippines. The successful candidate will be responsible for overseeing our WFM, AP, and QA functional teams, ensuring the successful delivery of all contracts and meeting SLAs across all functions.About This PositionThis is a...

**Job Description:**We are seeking a highly skilled Workforce Management (WFM) expert to join our team at TASQ Staffing Solutions. As a WFM Assistant Manager, you will be responsible for managing and optimizing our workforce operations to ensure maximum efficiency and productivity.Key Responsibilities:Develop and implement effective WFM strategies to meet...

JOB TITLE: Senior Executive WFMCAMPAIGN: Banking & Financial ServicesSALARY OFFER: 30-45K rangeWORK SET-UP: OnsiteLOCATION: Philippines - Bridgetowne, Quezon CityQUALIFICATIONS:Scheduling/RTA required skills:Real Time Queue Management of multiple skills from different LOBs and channels such as phone and chat. This includes the following:Monitoring agents...

POSITION TITLE: Workforce Services ManagerWORK SETUP: Return to OfficeOVERALL PURPOSE:The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.RESPONSIBILITIES:• Overall management of the WFM AP and QA cost structure and budget• To support the Command Center leads for sales and RFP responses & responsible for supporting the...

The Workforce Services Manager oversees Workforce Management (WFM), AP, and Quality Assurance (QA) teams, ensuring cost efficiency, budget management, operational excellence, and contract fulfillment.Responsibilities:Manage WFM AP and QA budgets to meet financial targets.Support sales efforts by assisting with RFPs, demos, and pricing strategies.Expand WFM...

Location: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving operational efficiency, and...

Job Title: Workforce Services ManagerWork Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget,...

Job DescriptionThe Workforce Services Manager is a crucial role within Ayuda Business Management Solutions Inc. The successful candidate will be responsible for overseeing the workforce management (WFM) functional teams, driving operational maturity across all WFM groups, and expanding the service offering into additional contracts.Key...

Assistant Launch is seeking a skilled Executive Assistant to join our team. In this role, you will work closely with our executives to ensure seamless day-to-day operations.Your responsibilities will include calendar management, travel logistics, communication, time management, and understanding goals. You will also support with administrative tasks,...

Job Title: Workforce Services ManagerWork Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget,...

COMPANY PROFILE: This company is a Business Process Outsourcing, focusing on  IT solutions and services providers in the Philippines and in other country of Southeast Asia. Position: Workforce Services ManagerCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Rotational ScheduleSalary: Php60,000- Php80,000Work Set Up: Work on...

**Job Overview:**TASQ Staffing Solutions is seeking a talented Operations Efficiency Specialist to lead our Workforce Management team. As a key member of our leadership team, you will drive strategic initiatives to improve operational efficiency and effectiveness.About the Role:Develop and implement process improvements to increase efficiency and...

Job Title: Workforce Services ManagerWork Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget,...

Job Title: WFM Planning AnalystSalary: 18,000 - 21,000 (Can go up to 28,000 based on skill level)Location: RockwellWork Schedule: Flexible schedule, requires adaptability in working hours.Job Description:We are looking for a skilled and motivated WFM (Workforce Management) Planning Analyst to join our team. In this role, you will be responsible for...

Work Setup: Return to OfficeLocation: Quezon CityProject Shift Schedule: RotationProject Rest Day: RotationOverall Purpose:The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving...

Job Title: WFM Planning AnalystSalary: 18,000 - 21,000 (Can go up to 28,000 based on skill level)Location: RockwellWork Schedule: Flexible schedule, requires adaptability in working hours.Job Description:We are looking for a skilled and motivated WFM (Workforce Management) Planning Analyst to join our team. In this role, you will be responsible for...

Job DescriptionThis position is responsible for efficiently managing the real-time operation and communicating performance results. The selected candidate will be expected to lead, develop, and coach a team of WFM executives.ResponsibilitiesManage attendance policy adherence and real-time efficiency.Take lead in operations governance meetings for scheduling...

Role DescriptionThe successful candidate will be responsible for leading a team of WFM executives, managing attendance policy adherence and real-time efficiency, and taking lead in operations governance meetings for scheduling and real-time management.Key RequirementsMinimum of 5 years' experience in call center / BPO setup with scheduling experience.Minimum...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...