Current jobs related to Senior Technical Lead – Helpdesk - Manila, National Capital Region - Outsourced Staff

  • Senior Technical Lead

    3 days ago

    Manila, National Capital Region, Philippines beBeeCivilEngineering Full time $80,000 - $120,000

    Senior Technical Lead - Civil EngineeringA dynamic and innovative leader is sought to spearhead technical projects, driving excellence in civil engineering solutions. Reporting to the Project Manager, you will be responsible for coordinating project activities, ensuring timely delivery, and maintaining high-quality outputs.Key Responsibilities:Strategic...

  • Enterprise Technical Lead

    3 days ago

    Manila, National Capital Region, Philippines beBeeTechnicalLeader Full time ₱900,000 - ₱1,200,000

    Senior Java Developer RoleWe are seeking a highly skilled professional to act as a technical leader and subject matter expert within our engineering organization. In this role, you will architect, design, and deliver enterprise-scale systems that form the backbone of our business operations.Key Responsibilities:Lead the architecture, design, and end-to-end...

  • IT Service Delivery Lead

    2 days ago

    Manila, National Capital Region, Philippines beBeeItmanager Full time ₱900,000 - ₱1,200,000

    Job OverviewThe IT Service Delivery Manager is responsible for overseeing the overall IT Helpdesk services team which supports IT operations and maintains the integrity of all IT related equipment and resources.ResponsibilitiesManage and supervise the IT Helpdesk services team to ensure seamless delivery of IT support services.Oversee the maintenance and...

  • Senior Salesforce Technical Lead

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time

    Job OpportunityWe are seeking an experienced and skilled professional to join our in-house line of business systems team as a Senior Salesforce Technical Consultant. In this role, you will be responsible for the technical design, delivery, and testing of integrations and custom extensions on the Salesforce platform.As a Senior Salesforce Technical...

  • Technical Support Professional

    7 days ago

    Manila, National Capital Region, Philippines beBeeSpecialist Full time

    IT Helpdesk Specialist RoleThe role of IT Helpdesk Specialist is to provide tier one phone support for employee computing needs. The ideal candidate will have a strong focus on customer service, with prior general knowledge of computer systems, software, and applications.As part of our corporate staff, you will make an impact on various areas of the company....

  • Technical Lead

    18 hours ago

    Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time

    About the RoleWe are looking for an experienced Tech Lead to join our Information Technology Group. The role will lead the technical delivery of IT projects, ensuring on-time, within-budget completion while meeting business and compliance requirements.This position requires a highly skilled leader with strong project management expertise, preferably in...

  • Expert Technical Lead

    8 hours ago

    Manila, National Capital Region, Philippines beBeeDeveloper Full time ₱50,000 - ₱150,000

    Experienced Senior Software DeveloperStaff4Me is seeking an accomplished and seasoned Senior Software Developer to play a pivotal role in shaping the future of our technology.Key Responsibilities:Review code sections to optimize performance and efficiency.Collaborate closely with lead technical managers to drive project success.Deploy Node-js, React-js, and...

  • Technical Support Professional

    2 days ago

    Manila, National Capital Region, Philippines beBeeHelpdesk Full time ₱150,000 - ₱250,000

    Job OpportunityThe IT Helpdesk Specialist position is now available at our organization. We are seeking a motivated and skilled professional to provide tier one phone support for employee computing needs.About the RoleThis role involves providing end-user support via telephone, email, remote control, and in-person.Maintaining a high level of customer service...

  • Software Engineering and Technical Lead

    5 days ago

    Manila, National Capital Region, Philippines beBeeTechnicalLead Full time $90,000 - $120,000

    Job OverviewWe are seeking a highly skilled and experienced Technical Lead to join our team.This role involves managing a team of IT professionals, ensuring diverse top talent are retained. The successful candidate will oversee the design, development and maintenance of different IT solutions, ensuring security, reliability and scalability of solutions.The...

  • Senior Technical Lead

    5 days ago

    Manila, National Capital Region, Philippines beBeeTechnicalExpert Full time ₱900,000 - ₱1,200,000

    Job DescriptionThis position is responsible for critically assessing technical proposals submitted by architects and engineering teams.The successful candidate will validate high-level and low-level designs to ensure feasibility, scalability, and alignment with project objectives.They will flag architectural risks, design flaws, or overengineered solutions...

Senior Technical Lead – Helpdesk

1 month ago

Manila, National Capital Region, Philippines Outsourced Staff Full time

About the Company

Our client is not your average IT company, they are a team of passionate tech wizards who love solving problems, streamlining business operations, and delivering top-notch IT solutions that make life easier.

They believe IT should be affordable, stress-free, and tailored to your needs. That's why they take a proactive approach to IT management, ensuring that your business runs smoothly with minimal downtime and maximum performance.

About the Role

We're on the lookout for a Senior Technical Lead - a hands-on, sharp-minded problem solver who thrives on both the technical and people sides of IT. You're the MacGyver of your team, equally comfortable writing PowerShell scripts as you are coaching junior techs. This role blends leadership, technical escalation, client interaction, and process ownership into one dynamic position.

Key Responsibilities

Leadership & Team Management

- Supervise and mentor the technical support team, providing guidance, support, and professional development.

- Lead by example—be the go-to escalation point for complex tickets and projects.

- Promote a culture of ownership, curiosity, and continuous learning.

Helpdesk & Client Support

- Manage the helpdesk ticketing system and ensure effective triage, prioritisation, and resolution of tickets.

- Answer and resolve incoming support requests—phone, email, or ticket-based—with a calm and confident tone.

- Provide L2-L3 support across desktop, server, and cloud environments.

Project & Process Ownership

- Assist and/or lead technical projects, coordinating with stakeholders and internal resources.

- Assist in scoping, designing, and deploying IT solutions, both commercially and technically.

- Improve systems and workflows proactively by identifying recurring problems and bottlenecks.

Documentation & Knowledge Sharing

- Document solutions, processes, and SOPs clearly and share knowledge with the team to lift collective capability.

- Prepare regular reports on ticket trends, resolution times, and client satisfaction.


Technical Skills & Experience
  • Proven experience in a senior technical support role, preferably in an MSP or IT services setting.
  • Strong knowledge of Windows 10/11, Windows Server, Active Directory, and Office 365 administration.
  • Working knowledge of DNS, DHCP, MX records, SPF/DMARC, and email tracing.
  • Familiarity with PowerShell scripting and endpoint security tools.
  • Exposure to macOS and a willingness to explore and troubleshoot unfamiliar systems.
  • Experience with project management tools and helpdesk systems (e.g., SuperOps, ConnectWise, Autotask).
  • Ability to work both autonomously and collaboratively, especially in a hybrid or remote setup.
Soft Skills & Attitude
  • Proactive, self-motivated, and constantly looking for opportunities to optimise and improve.
  • Curious and independent—comfortable learning new systems and uncovering functionality without prompting.
  • Strong communicator who can explain technical concepts in plain language.
  • Supportive team player who uplifts others and encourages knowledge sharing.
  • Calm under pressure and comfortable engaging with clients directly and confidently.
Perks & Benefits
  • Supportive and flexible work environment with a high-performing team.
  • Opportunities for career growth in a rapidly evolving company.
  • Exposure to innovative tools and real autonomy to lead change.
Baseline Software Understanding: Core Technical Software Knowledge
  • Windows 10/11 – in-depth troubleshooting and config
  • Windows Server (2016/2019/2022) – AD, DNS, DHCP, Group Policy
  • macOS (basic to intermediate) – support and user management
Productivity & Collaboration
  • Microsoft 365 – admin portal, licensing, mailbox and user management
  • Microsoft Teams / SharePoint / OneDrive
  • Outlook – PST handling, email delivery issues, profile repair
Cloud Services
  • Azure AD – user sync, SSO, group assignments, licensing
  • Intune – for device compliance and app deployment
  • Autopilot / Endpoint Manager – desirable
Security & Monitoring
  • RMM tools – agent deployment, remote access, alerting
  • EDR/XDR platforms – SentinelOne, Bitdefender, etc.
  • Mail filtering – e.g., Proofpoint, Microsoft Defender for M365
  • Email Authentication – SPF, DKIM, DMARC
Scripting & Automation
  • PowerShell – basic scripting, AD/user management
  • Batch scripts – for legacy environments
  • Automation tools – Ninite, Chocolatey, Zapier (bonus)
Backup & Disaster Recovery
  • Awareness of Veeam, Acronis, ShadowProtect, etc.
  • Cloud backup platforms like Dropsuite
Process & Documentation Tools
  • Ticketing Systems – SuperOps, ConnectWise, Autotask
  • Documentation – IT Glue, Confluence, OneNote
  • Project/Task Management – ClickUp, Monday.com, Asana
Nice to Have
  • Networking Tools – Wireshark, NetCrunch, Domotz
  • Password Managers – LastPass, Bitwarden
  • Basic SQL or API experience
  • Virtualisation – Hyper-V, VMware, Azure VMs

Bonus Round: Start your cover letter with your favourite joke - we love a bit of personality

#J-18808-Ljbffr