Technical Support Professional

5 days ago

Manila, National Capital Region, Philippines beBeeSpecialist Full time
IT Helpdesk Specialist Role

The role of IT Helpdesk Specialist is to provide tier one phone support for employee computing needs. The ideal candidate will have a strong focus on customer service, with prior general knowledge of computer systems, software, and applications.

As part of our corporate staff, you will make an impact on various areas of the company. Your work will ultimately support team members, clients, stakeholders, and the public sector.

Key Responsibilities
  • Provide end-user support via telephone, email, remote control, and in-person.
  • Maintain high levels of courteous customer service at all times.
  • Respond to emails, phone calls, and instant messages from employees requesting help with computer-related issues.
  • Learn the functions and back end of our applications and corporate software to troubleshoot issues or train users on processes.
  • Aid management in conceptualizing updates and upgrades to enhance employees' experience.
Required Skills and Qualifications
  • Associate's degree in computer science or equivalent experience/certification.
  • Demonstrated or previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware with entry-level networking knowledge.
  • Ability to prioritize and complete multiple tasks in a fast-paced technical environment.
  • Excellent customer service, organizational, interpersonal, and communication skills.
  • Prior phone/customer service experience is key.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.
Benefits

Our organization values its team members and offers a range of benefits to support overall wellness. These include competitive benefits to support health and financial wellness.

Tyler as a Great Place to Work and Grow

We are committed to serving the public sector while investing in our people. Our passionate community encourages innovation and growth. Join us to see why we love working here.

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