Customer Service Team Lead

22 hours ago

Angeles City, Central Luzon, Philippines TalentPop App Full time
Overview

Lead with Impact as Our Next Customer Service Team Lead. Do you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

What You'll Bring To The Table
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Your Day-to-Day
  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Schedule

Full-time, Monday to Friday | US PST Time Zone

Why Join TalentPop?
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus
Technical Requirements
  • Personal computer with at least an i5 processor (or equivalent)
  • Minimum 20 Mbps internet speed (both upload and download)

Be the leader your team will look up to. Apply today and help us redefine customer service excellence

Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting
#J-18808-Ljbffr

  • Customer Service Team Lead

    14 hours ago

    Angeles City, Central Luzon, Philippines beBeeLeader Full time ₱25,000 - ₱60,000

    Leadership OpportunityAre you a results-driven leader who can guide teams toward success? This role is for an individual who can motivate, mentor, and elevate customer support teams to deliver exceptional service for e-commerce brands.What You'll Bring To The TableMinimum 3 years of leadership experience in a customer service environment with a proven track...

  • Customer Service Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines TalentPop App Full time

    OverviewLead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...

  • Lead - Customer Experience

    22 hours ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    OverviewJoin to apply for the Lead - Customer Experience role at Sutherland.ResponsibilitiesThe Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer.The Quality Analyst key focus is to evaluate transactions to ensure all required...

  • Customer Service Associates

    2 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionCompany Description: We areOne Sutherland— a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer.We...

  • Team Lead

    1 week ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time

    About the job TL - Sales (Clark) | OnsiteLocation: Onsite - Clark ( With 1 time relocation Package and 30 days accommodation)Schedule: Night-shift (US account)Non-Negotiable Requirements:Solid Sales experience : HARDWARE (installation/installed) CCTV or IntercomExperience with Facilities / Property ManagementMust have at least 2 years experience as...

  • Customer Services Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    What you'll be doingHandle inbound calls from customers, responding to inquiries and resolving issues in a timely and professional mannerProvide accurate information and guidance on financial products and servicesAssist customers with account management, transaction processing, and problem resolutionMaintain detailed records of customer interactions and...

  • Senior Support Team Coordinator

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeLeadership Full time ₱1,200,000 - ₱2,000,000

    Lead Support Manager PositionOur organization is seeking a highly skilled Lead Support Manager to oversee our Technical Support team, providing exceptional customer service and support.Key ResponsibilitiesManage a team of Technical Support Representatives, ensuring prompt resolution of customer issues and adherence to escalation protocols.Conduct regular...

  • Team Leader

    3 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time

    We are looking for a results-driven Team Leader to oversee a team of Technical Support Representatives providing global customer support. The ideal candidate is a hands-on leader who can coach, guide, and manage a high-performing support team while ensuring prompt resolution of customer issues, adherence to escalation protocols, and coordination with HQ for...

  • Customer Service Representative

    4 weeks ago

    Angeles City, Central Luzon, Philippines TalentPop App Full time

    ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.Perks & BenefitsAnnual performance-based increasesPaid time offHealth and dental insurance or a monthly health stipendHoliday bonusesPermanent...

  • Position: Customer Service Representative

    4 weeks ago

    Angeles City, Central Luzon, Philippines STACKPH Full time

    Start Dates: August 13 and August 18Work Location:Virtual Hiring ProcessFinal Job Location: SM Clark, Angeles City, PampangaAbout the RoleJoin one of the leading BPO companies as a Customer Service Representative for a Telco Account. In this role, you will represent a top telecommunications brand, assisting international customers with their inquiries,...