
Customer Service Team Lead
3 weeks ago
Lead with Impact as Our Next Customer Service Team Lead. Do you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people management with operational excellence, this role is for you.
What You'll Bring To The Table- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Track record in managing KPIs, attendance, and performance with precision.
- Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
- Ability to assess team well-being and provide support where needed.
- Analytical skills to create, interpret, and act on performance reports.
- Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Promote a positive, supportive, and high-performance culture.
Full-time, Monday to Friday | US PST Time Zone
Why Join TalentPop?- Performance and recognition bonuses
- Health and dental insurance
- Paid time off
- Year-end bonus
- Personal computer with at least an i5 processor (or equivalent)
- Minimum 20 Mbps internet speed (both upload and download)
Be the leader your team will look up to. Apply today and help us redefine customer service excellence
Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
-
Customer Service Team Lead
3 weeks ago
Angeles City, Central Luzon, Philippines TalentPop App Full timeLead with Impact as Our Next Customer Service Team LeadDo you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people management...
-
Customer Service Team Lead
2 weeks ago
Tarlac City, Central Luzon, Philippines beBeeCustomerCentric Full time $90,000 - $120,000About UsAt our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our...
-
Operations Team Lead
2 weeks ago
Angeles City, Central Luzon, Philippines beBeeLeadership Full time $45,000 - $55,000Job OverviewWe offer a dynamic and challenging role for an Operations Supervisor to oversee customer service in various languages and transaction types. This position involves leading a team of agents to ensure quality service delivery, developing and streamlining procedures to improve efficiency and productivity, coaching and motivating agents to meet...
-
Team Leader Customer Service
1 week ago
Angeles City, Central Luzon, Philippines NexQueue Full time ₱1,500,000 - ₱2,500,000 per yearThe primary purpose of this role is to ensure that the team run efficiently, and we are meeting our goals. The ideal candidate will be comfortable with leading a team of voice and digital agents.ResponsibilitiesEnsure team goals and quality standards are metMaintain high level of attendance and retentionAnswering representative's questions, guiding them...
-
Operations Team Lead
1 week ago
Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱1,836,600 - ₱2,545,700Job OverviewMajorel is a global leader in customer experience and content services.Position SummaryThis position involves providing exceptional customer service across multiple channels, including inbound/outbound calls, chat, email, and social media.Key ResponsibilitiesSupervise a team to ensure high-quality service standards are met.Develop procedures to...
-
Customer Service Team Lead
3 weeks ago
Cebu City, Central Visayas, Philippines TalentPop App Full timeOverviewLead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we're looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you're a results-driven leader who knows how to balance people...
-
Customer Service Director
2 weeks ago
Angeles City, Central Luzon, Philippines beBeeCustomerService Full time $60,000 - $80,000About the RoleWe are seeking an experienced Customer Service Director to lead our customer service team. As a key member of our organization, you will be responsible for ensuring efficient, high-quality service delivery.The ideal candidate will have a proven track record in managing teams and fostering a collaborative, customer-centric culture. Excellent...
-
Customer Advocate
17 hours ago
Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱180,000 - ₱250,000 per yearPosition Title: Customer AdvocateWork Set Up: On - SiteSchedule: 8:00 PM to 5:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are looking for a Customer Advocate to join our team. This role is responsible for supporting customers and Program Managers by handling inquiries, processing orders,...
-
Customer Experience Lead
2 weeks ago
Angeles City, Central Luzon, Philippines beBeeChampion Full time $120,000 - $150,000Customer Service ChampionWe are seeking a highly skilled professional to lead and manage our customer service function, delivering high-quality support experience to clients and partners.
-
Strategic Team Lead
2 weeks ago
Angeles City, Central Luzon, Philippines beBeeLeadership Full time $60,000 - $85,000Team Leader PositionThis role oversees a team, coordinating tasks and fostering collaboration to achieve shared objectives. The successful candidate will ensure deadlines are met and monitor project progress.Key Responsibilities:Lead team members in achieving their performance goals by providing guidance and feedback.Coordinate tasks, encourage teamwork, and...