Customer Service Director

1 day ago

Angeles City, Central Luzon, Philippines beBeeCustomerService Full time $60,000 - $80,000
About the Role

We are seeking an experienced Customer Service Director to lead our customer service team. As a key member of our organization, you will be responsible for ensuring efficient, high-quality service delivery.

The ideal candidate will have a proven track record in managing teams and fostering a collaborative, customer-centric culture. Excellent communication skills, both written and verbal, are essential for engaging clients and teams effectively.

The successful candidate will have strong problem-solving and conflict resolution skills, with the ability to work under pressure and manage multiple priorities in a fast-paced environment. Familiarity with customer service platforms and CRM tools is also highly desirable.

Key Responsibilities
  • Lead, mentor, and manage the day-to-day operations of the Customer Service team.
  • Train and develop team members to ensure they have the tools and knowledge to perform at their best.
  • Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently.
  • Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation.
  • Work with cross-functional teams to ensure customer expectations are met and exceeded.
  • Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership.
Requirements
  • 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role.
  • Strong experience managing a team and fostering a collaborative, customer-centric culture.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Benefits

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

We are committed to creating a positive and inclusive work environment that supports the well-being of all employees.

Other Opportunities

This is an excellent opportunity for a motivated and results-driven individual to join our team and contribute to our mission of delivering exceptional customer service.

We are looking for someone who is passionate about building lasting client relationships and driving business growth through customer-centric initiatives.

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